We are calling you now to better understand your needs.
- Minimum Age of Accepted Residents
- Activities Onsite
- Devotional Services Available
- Indoor Common Areas
- Meals Provided
- Aging in Place
- Nurses on Staff
- Podiatrist Available
- Physical Therapy Available
- Occupational Therapy Available
- Speech Therapy Available
- Complimentary Transportation
- Activities Offsite
- Outdoor Common Areas
- Beauty & Barber Services
- Pets Allowed
- No Smoking Allowed in Private Areas Indoors
- No Smoking Allowed in Public Areas Indoors
- Wheelchair Accessible Showers
- Hospice Available
- Respite Available
- Resident Parking Available
- Male Residents Accepted
- Female Residents Only
- Doctor on Call
- Nurse on Call
- Dentist Available
The Brook is situated in a beautiful country setting on the outskirts of Boyne City. The staff welcomed us and gave us a very informative tour of the home. The facility was lovely and clean, but the darker interior colors weren't as uplifting as another home we toured. Also they didn't offer a memory care program that is very important to our family. We left with a packet of information and felt very good about our tour.
Beauty is skin deep
In retrospect, I am very disappointed our family chose the Brook of Boyne. I feel like we were told everything we wanted to hear to move in, but very little is actually true. Some of the staff are wonderful, but most of them seem overworked, understaffed and can't be bothered. Management is not helpful and lacks basic customer service skills or compassion. Phones are not answered. Very unprofessional. Our experience has not been great. I wish there were more options in the area.
Friendly and respectful staff
So far everything at The Brook of Boyne City has been a 5! The staff here are very nice and friendly, and very respectful towards the people they are looking after. The facility is clean and well kept. They also seem to have a good variety of activities, although my loved one does not personally participate much.
Daughter to mom who is 86 years old
My mom moved into "the Brook" in Gaylord. She is presently in the independent living 2 bedroom apartment. Very nice apartment with ample space. At any time she could change to assisted living . She makes her own breakfast and lunch. She goes to the dining room for dinner . She enjoys the company for dinner with the other residents. She is not excited about the food and would probably rate it " fair" . She likes the activities , bingo , movies . But personally I wish they had more activities to offer. We are pleased with cleanliness , and the people who work there. She has been there 9 months.
Was this review helpful?