Tender Loving Family Inc - Brockport, NY has yet not published prices.
A name that exceeds all expectations!!
As I read the horrible reviews about this company it saddens me because I’ve experienced nothing but top of the line service from all aspects. I am big on communication and made that very clear before signing with this company! I got a phone call EVERYTIME to notify of any changes IF any. The aides were always polite and very attentive to all needs! The scheduling department always worked with me and called to discuss options if there was a emergency call off because let’s face it life happens. The company has great loving and caring nurses! I’ve had personal interactions with the owner and she was just an amazing individual! So loving and caring. She has a open door policy and invites you right in even if it’s just to simply give you a hug and a bright smile. I love this company and would recommend it a million times over and over! I pray they continue to impact lives positively the way they have impacted mines!! 5 stars hands down! [name removed]
Promises that change like the weather.
Very poor scheduling by Mgmt. No advance notice given to client to let them know if aide is coming on scheduled day(s) and/or time. Many last min. cancel'n of aide service. Poor training for services like cooking, laundry, common household duties. Aides arrive late and are slow in performing duties like grocery shopping and laundromat. Aides are friendly, however. Biggest issue is with poor scheduling and poor client communication. They make you feel like you work for them and aren't in need of services when you have many md. appts., and need to cancel even though YOU give them notice. If your aide is unable to come on sched. day/time, THE STAFF never advises you ahead of time. Unless YOU call THEM, you're left wondering. If you need help as was previously arranged, go to another agency. Their rules change like the weather. Even their aides complain about their sched'g. being inconsistent. Sadly they start out nicely, but soon things change. Be cautious.
Your loved ones are worth more than the hassle they will put you through.
Please find a different company to go with. If they are the cheapest option there is a reason why. They have no quality control and your life will revolve around them not the other way around, if they send you anyone at all. They are not consistent or truthful.
From the Office
Tender Loving Family Care, offers compassionate care at affordable rates. We understand everyone's desire to remain independent, and actively work with our clients to ensure they live a well dignified life in the comfort and surroundings of their own home.
Tender Loving Family Care provides services without regard to race, sex, age, religion, handicap, or national origin.
Generally, our services are appropriate whenever a person prefers to stay at home, but needs some non-medical assistance that can not easily or effectively be provided solely by family and friends.
Tender Loving Family Care is an accredited member of the Better Business Bureau (BBB). Our programs and services have demonstrated that they substantially meet or exceed industry recognized standards.
Consumers and families can be confident that Tender Loving Family Care has made a commitment to continually enhancing the quality of its services and programs and its focus is on consumer satisfaction. We are fully Insured and Bonded.