Sunrise of Mercer Island - Mercer Island, WA

Room Type Monthly Range* (USD)
Semi-Private

$ #,###

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Studio

$ #,###

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1 Bedroom

$ #,###

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call
  • Homecare Onsite
  • Dentist Available

Customer Reviews

This place is so far my first choice. The size, the bridge from assisted to memory care and personal caregiver attention are all strong. It's got more of a home feeling. The only negative is the size of the studio available--very very small

Wonderful But Not The Best Fit

It was a nice tour and we were stuck between them and another place. It is a big facility for the residents. She would of had a little apartment. It is more of a community living. We were looking for more care and felt that it would not have been the best fit. I would absolutely recommend them to family and friends.

A facility to avoid

This facility is a mess right now. My mother has lived there for more than 4 years, and their care has continued to get worse each year, while the price continues to rise faster than inflation.

The facility is run somewhat like a hotel. What this means is that the building *looks* nice. The food is good, and the cosmetic details are well-attended. This gives the impression of a properly-managed assisted living facility. Unfortunately, the aspect that makes the largest difference to seniors with dementia is the actual care, and in this area, they are failing badly.

The facility is properly staffed. They'll advertise their staff-to-resident ratio, which is indeed good. What they won't tell you is that in their memory care area, caregivers are given tasks (kitchen/laundry) that are often delegated to non-caregiver staff at other facilities, reducing the time caregivers have to provide actual care.

The reason for the extra duties is that the memory care area is physically isolated (3rd floor, secured, one slow elevator). What this also has meant is minimal attention from management. The facility's executive director has an office on the first floor. She rarely ventures up to the memory care area, and when she does, it's to attend to flowers/decorations/other purely cosmetic details that the residents are completely unaware of. The caregivers operate with virtually no supervision. There is essentially no coaching or hands-on training done by the better staff members, or "leads". Anytime I pass instructions to a staff member regarding my mother, I need to personally repeat those instructions to all the other staff who work with mom. After dinnertime, I'll routinely arrive at the facility to find a living room full of residents, with all staff playing on their smartphones, ignoring the residents. The protocol is to check residents for "changing" every 2 hours, but that just isn't followed. They're in the bad habit of opening windows to mask the smell of incontinent residents. They do this even during the dead of winter, with residents just a couple feet away from open windows. Anyone familiar with senior care knows how easily they get cold, especially once they're wheelchair-bound and become inactive.

In my time there, I've had to do everything from explaining how to sit Mom in a chair to avoid ruining her posture, to how to avoid putting too much lotion on her face so it doesn't get in her eyes, causing her to tear up, to how to properly change my mother's incontinence products. I've literally had to talk with the caregivers' manager about staff not understanding that they need to wipe residents "front to back". This problem wasn't only occurring with male staff members; it was female staff, too. Other staff members I've needed to coach through putting on Mom's diaper so it wouldn't fall off. These are all things you'd expect proficiency in from someone you hired as an hourly babysitter.

Worse yet, I've had a continual struggle getting the facility to respect medical instructions given regarding my mother (note: I'm the next-of-kin, only child, full DPOA & healthcare proxy documentation). My mother has a pre-existing seizure disorder, for which there is no medical remedy. She's been to the hospital before, but has always returned to normal by the time she even gets there. At one point in the past, she picked up an infection in the hospital she didn't have when she went there. I've instructed the facility not to call paramedics for seizures, and instead call me. They haven't stuck to any set protocol. When paramedics are called, I'm never allowed to speak with them directly (e.g. because they call me too late). The staff continues to be ignorant of my mom's condition, despite me doing everything from explaining the history to their nurses, to even providing a smartphone video showing what mom looks like during a (past) seizure. Yet, when the EMTs arrive, the staff are unable, or not articulate enough to communicate adequately with EMTs, who are left in the dark about Mom's normal state. The facility has repeatedly taken down or moved my doctor-signed POLST form that I put on Mom's door explaining that she does not want to be hospitalized for seizures.

I've also had problems in the past, both with the facility wanting to give Mom a medication that I told them not to give her, and in another case, taking her off an existing medication, consulting with her doctor directly, and not me. Needless to say, I had previously told them that I want to be in the loop for all such decisions.

Their nurses have time and time again gotten in the way of providing Mom good care, rather than helping improve her care. When it came time to get Mom a wheelchair, the facility nurses dragged their feet at every step, requiring me to push them during every transfer of information between them, and the doctor or physical therapist that shows up at the facility to see residents. They simply got in the way. It took 7 weeks to process the wheelchair application, while Mom was in an unstable state, at risk for a fall at any time. This was *not* a delay on the part of Medicare (CMS). I saw the forms. What Medicare asked for in documentation was very basic.

During last summer, the facility found bedbugs in multiple rooms on Mom's floor. The management kept the finding quiet (from family members), until it became clear that what was happening with my mother (red spots on her skin) was likely bedbugs, and we needed to exterminate. 2 or 3 months, my mom was bitten on almost a daily basis. Totally unnecessary, the facility just wanted to avoid the appearance of a big problem.

At another time last summer, another resident (with a physical problem limiting her mobility) fell in the hallway. I arrived to have lunch with my mom, and found the resident lying in an awkward position in the hallway. I asked staff if they knew, and they said they were aware, but the resident had declined help. While that sometimes happens, I went over to the resident, who was crying and repeatedly calling for help. I asked if she wanted some water, she said yes, and I brought her some. She immediately calmed down. I loosened the brace that she wears on her lower leg, which was digging into her calf in what looked like a painful way. I had to go attend to my own mother, and after a few minutes, the fallen resident again began to call out for assistance. The staff continued to leave her there alone for another half-hour. They didn't even lift her up onto a chair, or some other way to ensure she wasn't twisted up on the floor with her weight pressing on only one arm.

A couple years ago, a complaint brought to the attention of the management resulted in a closed-door meeting between myself and nearly all "managers" at the facility (despite me only requesting a meeting with the director and head nurse). At the meeting, the director either suffered a serious lapse of memory, or lied to me outright about her handling of the latest seizure. After I threatened to file a complaint with DSHS, and make public my complaints (like this) the company's representative from corporate HQ contacted me to tell me they had filed a complaint about *me* "disrupting" their facility.

I have little doubt that this review will bring similar retaliation, but at some point, I have to try to keep other families from the same fate, and perhaps spur the facility to re-evaluate the way they do business. This is a systemic problem that doesn't go away with family silence.

Bad

The caregivers are really good and i am impressed and feel welcome.However,i have had encounters with a member of the management which left me with questions more than answers.She seemed to know nothing yet she was incharge of the care provision.Disapointed!

Sunrise Senior Living

Local Representative

Please know that we take all concerns seriously and would like to learn more about your experience at Sunrise. Please email Information (at) SunriseSeniorLiving (dot) com with further details so we may follow up. Thank you, Sunrise Team

Pricey , but Loving and Personal

The staff is wonderful! They take excellent care of my mother and I am very happy with her care . I do not agree that everything is covered in the cost of the room, though- which is extremely expensive. You pay a cable bill, which to me is just silly- for the cost at thevery least throw in the cable ! Then the cost of care is adjusted as your parent gets more needy- also you pay a daily med fee. It's all in the monthly total, but it will go up unless your parent gets less dependent. Sunrise is friendly, loving, clean and caring. You get what you pay for - the staff take time w / the residents, too. I looked at a LOT of places. My mom 's happy and so am I :) Choose a place carefully.

A bit pricey at over 6000 p...

A bit pricey at over 6000 per month. On the other hand, everything is covered with that fee, and I really liked the feel of the place.

From the Community

In elegant, residential environments, we deliver the finest in senior care, and are recognized internationally for both quality and innovation. Guided by our Principles of Service, Sunrise affords families peace-of-mind by providing today's seniors with a range of personalized assisted living services. From assistance with activities of daily living such as eating, bathing, dressing to medication monitoring, Sunrise provides residents with the help they need. Residents maintain the same privacy in their new home as they enjoyed in their own home. At Sunrise, we encourage residents to challenge themselves while offering the assistance they need. We encourage family and friends to be involved, to visit frequently, and to invite residents on outings to community events. This innovative approach to senior care is designed to maintain independence and dignity, yet is balanced with the comfort and security that comes from knowing experienced help is close at hand.