Pacifica Senior Living Coeur d'Alene - Coeur d'Alene, ID

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Customer Reviews

This facility is beyond poor quality

My loved one was only here for 6 days and we ended up moving her out because the staff was incompetent. We were expecting the staff to be able to take care of her and it was just a mess. One night, there was only 1 nurse running two or three buildings. It’s also really noisy at night and some of the residents even smoke inside. There was even one nurse who had the flu and then continued to come into the room to help my loved one. I would not recommend this facility to other families.

Pacifica Senior Living

Local Representative

We regret to hear that you had a negative experience, and would appreciate the opportunity to turn your experience around. We strive to ensure all residents and families find the peace they are seeking when choosing the right senior living community. Transitions into memory care can be a difficult time, and we usually ask for 30 days to settle into this new home and lifestyle . We encourage our residents with difficultly sleeping to enjoy time in the common areas or indulge in a midnight snack, so as not to disturb those who are sleeping. Indoor smoking is not permitted, and not tolerated. While we did have a difficult flu season in North Idaho (and around the country), as of today we have zero residents affected by the flu and fully expect that to continue. Again, we are sorry for your experience and we thank you for your valued feedback that we will use to make our community better for residents, families, and the team members that serve them every day. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future.

Great Facility

We have had an amazing experience from the Executive Director as well as the whole management team. Everyone there is so helpful and considerate. You can tell they love what they do and truly do care for all the residents

Pacifica Senior Living

Local Representative

Thank you for your review.

Administrator Alert!!!

My first hand experience is that the new administrator does not follow the rules.

Pacifica Senior Living

Local Representative

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Well they are very easy to work with. That is what they have done well.

Pacifica Senior Living

Local Representative

Hi, we're so glad that we were able to go above and beyond your expectations!

It seems to be going pretty well.

It seems to be going pretty well. I don't have any major complaints at this point. It's clean and everyone is pretty friendly. The food looks and smells pretty good. I'm pretty happy with them so far.

Pacifica Senior Living

Local Representative

Thank you for leaving this detailed review about your experience with our community.

Not the best.

They are under staffed a majority of the time. The staff that does stay are over worked. If they can't treat their employees right how do you think they will treat your family!? We had to move mom out. The food was undesirable.

Pacifica Senior Living

Local Representative

We are sorry to hear that you had a negative experience at our community. We strive for 5 star reviews and would like the opportunity to show you how we have changed for the better. We'd like to discuss your review, so if you're willing, please contact our Executive Director at [removed].

Very nice, staff friendly, ...

Very nice, staff friendly, qualified

Pacifica Senior Living

Local Representative

Thank you for your review.

Very nice facility. Very comfortable ...

Very nice facility. Very comfortable and homey. I liked the cottage small groups. The staff were all friendly and accomadating. The lunch was very good in a nice small setting.

From the Community

Daily life at Pacifica Senior Living Coeur d'Alene allows residents to feel at home and enjoy companionship with neighbors who become good friends all in a family-like setting. This encourages social interactions and participation in daily activities. We offer clubs and groups for our residents to meet and interact with other residents with similar interests. Just as our programs are designed to provide support, stimulation, and education, our community is also designed to meet the daily need for social interactions, personal space and individualized support. Our nursing staff is committed to providing the best medical monitoring and care to each of our residents. We also utilize resources, such a physical therapy, and occupational therapy to ensure that your loved one receives the very best in senior care. Contact us today for free tour! We look forward to meeting you!

* Raised gardening beds
* Fireplaces in common areas
* Piano / Organ
* TV Lounge
* Barber Shop
* Beauty Salon
* Free parking
* Outside patio garden
* Outdoor Common Areas
* Activities Offsite
* Vegetarian meals accommodated
* Meals Provided
* Beautician Onsite
* Devotional Services Offsite
* Indoor Common Areas
* Devotional Services Onsite
* Activities Onsite
* Light therapy
* Specialized Training for Caregivers
* Reminiscence therapy
* Enclosed courtyard
* Special Dining Programs
* Housekeeping provided
* Visiting Chaplain


* 24-Hour Awake Staff
* Nurses on Staff
* Homecare Onsite
* Visiting Speech Therapist
* Visiting Occupational Therapist
* Visiting Dentist
* Visiting Podiatrist
* Visiting Nurse
* Visiting Physical Therapist
* Doctor on Call
* Full time activity director
* Medication care managers / Medication Technicians
* On-Site RNs / LPNs

_Other Services_

* Special Diets: Low / No sodium
* Room service
* Anytime Dining
* Vegan options
* Special Diets: Gluten-free
* Guest meals
* Special Diets: Low / No Sugar
* Professional chef
* Resident Parking Available
* Property Convenient to Busline
* Complimentary Transportation
* Wheelchair Accessible Showers
* Hospice Available
* Aging in Place

_Accepts Pets_

* Pet Care Available
* Dogs
* Cats


* Allowed Outdoors