Legacy at Willow Pond - Penfield, NY has yet not published prices.

Customer Reviews


I have been here for 8 months, I feel it is not fair to try and rate my experience for this reason. Legacy at Willow Pond has had a whole new team and they are doing well to make a new home for me and others. Some things will be changing as time goes and I was prepared for this when I came. So far my experience has been good and I look forward to a future here at Willow Pond. Check back in a couple years and

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Local Representative

Thank you for sharing your experience with an online review. We value your opinion and we’re so glad you are satisfied and happy. My door and phone line are always open, should you have special requests or ideas for ways we can consistently earn your satisfaction. Sincerely, Michelle Kennison, Executive Director
Posted on behalf of Michelle Kennison.

It's adult senior living but she got ...

It's adult senior living but she got to the point where she needed more monitoring. She liked it there, everybody gets accustomed to their surroundings especially with dementia so we didn't want to move her but she needed more care. The people were very nice there and very pleasant, but they don't have staff to do medications and they weren't really in tune with their needs. They did do a lot of activities but I don't think they took care of situations and they would let things just fester, they just let the troops go amuck.