HEARTLAND OF MENTOR - Mentor, OH

HEARTLAND OF MENTOR - Mentor, OH has yet not published prices.

Customer Reviews

Like it a lot!

They are a wonderful place. The therapy and rehab that they provide are the best. We love it here and things are going the best that they can. Everything has been going excellent and I would recommend them to others.

Heartland is a DISASTER!

Heartland located in Mentor, Ohio is a rehab facility which completely neglects and mistreats patients. My mother was a resident there many years ago and received wonderful care from knowledgeable, compassionate, and caring professionals. Unfortunately, I cannot say that for her second stay as a rehab patient who had back surgery and complications from a stroke. The staff is unprofessional and provides little to no support for many of the residents. They are continuously rude to the patients and their families, often mocking them, and even NOT following specific physician instructions such as properly dispensing medication, suture removal, and practicing safe guidelines to protect patients from injuries such as falls. My mother was [removed] by the staff on the day she was admitted, and no one was held accountable for the contusions she suffered. The facility is not cleaned regularly, especially the patient rooms, private bathrooms, and dining halls. The furniture is dirty and in disrepair, and has not been changed since her first stay as a patient(about 10 years). They are greatly understaffed which explains why patients are often left waiting for extended periods. The food and the dietary services are simply awful, and the social worker rarely spends time with the patients or assists the families for the next step which for many is returning home. I would not recommend this facility for a loved one as they are NOT committed to patient care or the physical and mental health of its' patients and residents. Heartland is a disgrace from what it was originally , and I am glad my loved one is no longer there. Please consider another facility before going to Heartland.