Encore at Maplewood - Maplewood, MN

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1 Bedroom


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  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call
  • Homecare Onsite

Customer Reviews

Not really impressed

They look after Dad very well and he is very happy there.

Extremely unhappy

Several occasions when my family member used the pull cord to call for assistance and staff took several minutes or not at all to respond.
A few times when leaving Bickford (memory care) we had forgotten to use our key fob and the alarm sounded. The alarm is supposed to notify staff so that residents with memory care issues don't leave unsupervised--it took up to 15 minutes before any staff member responded.
My family on several occasions when we would seek out a staff member either we couldn't find one (especially on weekends) or when we did find someone they were on their cell phones.
My family would also find our loved ones pills on the floor in the apartment.
We continually reported our concerns to management staff and yet nothing changed. We were very unhappy and would not recommend Bickford of Maplewood

awesome staff and facility

It wasn't the right environment for my mom....she enjoys cooking and the apartment kitchenette would not be adequate for her...the apt, though great was also a bit small since she has not been able to down-size much at this point. [Name removed] did a great job on the tour, but looking for a bit more active environment with women her age and interests.


I had to find my mom a place to live last minute due to her having a fall and needing extra care . It has been an extremely stressful position for us all especially my father. We set up a tour on a Saturday. We were greeted at the door with a smile. We took a walk around and could instantly feel the family like feeling. Mom was able to interact with the residents while we went over the basics. Everyone was very kind and empathetic. Mom has lived in the facility for the past few weeks and couldn't be happier. Thank you Bickford for all you do!

We visited this place. I wouldn't send a [Removed] there. What a horrible facility. It smelled, no one was there to let us in, neither of the 2 people who were supposed to give us a tour showed up. Our clothes reeked of air freshener scents when we left and we had to air out the car while we drove home.

Watch to see if Bickford makes positive changes in this place.

Staff to patient ratio is still poor. Bickford needs to weed out the care staff that are not doing their jobs. Recently I showed up on a Sat. I had to wear a mask the smell was so bad. The hall was littered with papers and stuff, the dining room table was a mess. My dad was still in his bed at 11:45 am and everything was soaking wet. He had no P'J's on, and was awake staring at the ceiling, clutch his diaper that was half off. There was a shift change at this time. The people responsible for this action, rather inaction should be fired. They threw wet diapers in my dad's waste basket instead of bringing them to the appropriate container. I hope Bickfords read this, I'm sure they will. Is this how you allowed your mother Mary to be cared for? I did talk to staff that day immediately in fact I raised my voice and was angry. My father has been an upright, decent, moral, hard working business man his entire life. He is someones husband, father, son, brother, uncle, friend. Most of all he is GOD'S Child. Bickford, you better change what is going on in this place, next time I'm calling the health department and maybe the TV stations here in MN. There are some wonderful aids who work here but they are only as good as the owners! I would rather see my father in heaven then have to live here. If you are going to visit, don't make an appt . they change it all and give everyone the head's up. Do it without letting them know, then you will see for your self. Also, go on a few different occasions, not just once during the week.

Wonderful Tour

We were very impressed with this community, the amenities that they offered their residents and the staff did a fantastic job on our tour, they took their time showing us around, and they answered all our questions.

Care is fair/good

My father is at Gracewood in Maplewood. I'm a retired social worker so I know what I'm talking about regarding the care that Gracewood gives. Like anywhere else that is comparable, its just a business. Some CNA's are good, a few are great and some are bad. The staff/client ratio is poor. I suggest that you go everyday at different times to watch over how your loved one is being cared for. Recently, it was sold I believe and there is high staff turnover and its somewhat disorganized. The manager who just started is very young and is only a CNA. They should legally have to hire a professional 4 yr. degree person. They save money by hiring just a CNA. My father is not able to feed himself, there is not enough help available to even cut up his food, nor does he get the liquids he needs to fend off dehydration. So at times the food just sits in front of him until they take him away from the table. It would appear as the 2 CNA's have about 15- 20 people to help and look after during meal time and obviously it not enough. I notice the cut little old women get more meal time help to eat.
They do listen to suggestions in the past and have made changes, it will be interesting to watch the new owners/manager to see if they can be just as good in the care they give as well as their direction and guidance over the CNA's. They need to have information exchanged at the beginning of a shift that is verbal not write it in a book. Some aide do not read the book, its a lazy way of doing things. All in all the care is not any better or worse then anywhere else. All MN. "homes" should be more regulated and laws should be passed to have a smaller staff/client ratio. Is it the care it should be, absolutely not, but there isn't a place in MN . that has great care.

Not the best layout!

When you first walk into the Gracewood, the memory care unit is the first thing you see. I feel like it gives off an institutional feel that way. The rest of the community felt homelike and it was nice, but I could not get over the vibe that I got when I first walked in.

Care and concern

I am not happy with the care of this community. The staff is very nice and attentive. The care could be improved. They lost personal items that were not recovered. They do have activities. The other residents are able to walk around into other rooms of the residents. I would suggest families see this community for care for a loved one.

Not the best, not the worst

The aides I met seem to be very good at what they do. Its clean, friendly and I think for the most part take care of my dad very good. But like ALL homes even the best, the staff ratio is poor. Today almost all of the residents are sick with the flu and my dad has not has his diaper changed in assisted living until 4:30. They put it on at 7am. The staff is working with fevers the health dept. should know about his as well as the owner. There is no nurse there on weekends which is a sin and not appropriate. So whoever owns this needs to spend more money and have more help available on weekends and the whole home is in a crisis and sick.

[Removed] social worker

Not A Place For My Mom

I had a tour of this community that did go well. I got to see a room that was available. I noticed that is was close to a door that leads to outside and she had a balcony that was outside too and because it was on the lower level I felt that my mom could wander off. I also felt there was not enough staff for the residents and I did not feel right moving my mom into this community. The meals are planned out with no alternatives.

We have been very happy with them.

We have been very happy with them. He seems to enjoy the food there. He doesn't really do the activities much, so that's hard to say. I really don't have any complaints though. It's much better than the place we were at before.

Not Too Happy

Mom did not like it here, they gave grilled cheese sandwich and soup all the time, and dessert was either canned peaches or another canned fruit. Staff was friendly and the facility was well kept. More staff and a better menu needs to be improved.

I visited. They have good programs - I liked that they have a nearby preschool visit regularly. Good facility, but I don't think it's the best for my mom.

We were impressed with them. They were clean and the staff was friendly.

We were impressed with them. They were clean and the staff was friendly. It was a lovely facility. It came down to just finding a community that better fit our loved ones' personality.

Positives: Very nice facili...

Positives: Very nice facility. Clean, friendly staff, great location. Corner room was bright and cheerly (middle room was a little dark) Negatives for our particular situation: Care was full assisted living which is more than we need at this time. We need a facility that allows us to only pay for what is needed and add additional services when they become necessary. Cost ($5875 for two) is on the very upper end of my parents financial threshold.

Gracewood facility and Staff review

Although the place is not opulent the decor and feeling is much like a home and family ,not Like a hotel. The staff is attentive without being overly intrusive and very willing to adapt their ways to Mom's likes and dislikes. They really appears to enjoy working with this age of clients. The "care plan" is dynamic which is needed as her needs change. Meals are not fancy but nutritious.

Had a bad odor . Newly staf...

Had a bad odor . Newly staffed.

*small rooms, cost increase, no outin...

*small rooms, cost increase, no outings *three season porch, small facility, care and medical available, view, good location

Toured when facility was named "Comfo...

Toured when facility was named "Comforts of Home". Liked that facility overlooks a pond setting. Dad still drives, so, resident parking was not offered at time of tour. Since the name has changed, perhaps amenities have changed, too????? would like to tour again.