Bartlett Reserve - Durham, NC

I came to Bartlett Reserve just about three months ago. When I came with my son to tour, [name removed] was my first impression at Bartlett. As the old saying goes, first impressions are lasting impressions. She certainly left us with a good first impression, and answered all of our questions very honestly. One area that I was particularly interested in was the cleanliness of the place. It certainly was very clean and continues to be. Besides [name removed], there is another person I must acknowledge. That is [name removed] who works the front desk. She is my constant go to source for information and help with anything. I might add, her patience is enviable. I am not sure how to answer the question of value? Bartlett was the first facility we toured. I should have just stopped there and said yes. But, I decided to compare what I hard and saw here versus several other places. I had an extremely good feeling about Bartlett that I did not have at other places. Overall and honestly, there was no other choice but Bartlett. All I can say on care services is that they are excellent. My caregiver, is hands down, the best. A lot of activities are offered here at Bartlett. If you cannot find anything you like to do here, there is something wrong. Two services that I certainly like is having church services right here and a beautician on the premises. I would recommend Bartlett to anyone. Bartlett gets an A+ from me. I am so happy to have found it. One more thought. I believe that everything that happens is meant for a reason. I believe that I was meant to be at Bartlett.

What a wonderful facility! Each and every member of the staff is kind, caring, responsive and helpful; they go out of their way to make sure everyone is happy and safe. The residents are welcoming and incredibly nice, the food is nutritious, varied and delicious, and the activities are fun and interesting.

Over the past several years, my mother has lived in two other local independent living facilities, but - hands-down - Bartlett Reserve puts the others to shame. Her comment says it all: "I feel like I've hit the jackpot!"

Excellent place, my first choice.

This community was very nice. The staff was very friendly and nice. The community was clean and well maintained however it was a bit older than other ones we had looked at. The price was a good match but the community didn't offer as much as others that were a little higher in price. The location was perfect very close to my home and family.

The thought of moving mom from her home was very distressing. She has comfortable there but very lonely. We visited several communities before deciding on Bartlett Reserve and now that she- settled, & wish we had done it sooner. She made friends easier than I thought she would and has really kind of “perked up!” We couldn’t be happier more grateful to the staff and other residents for making her feel at “home”

I have lived here for 3 years and it just keeps getting better and better!

Staff is amazing. Very caring.

Feels like family and we can eat whenever we want.

Bartlett staff was warm and welcoming from day one! Mom adjusted quickly to her move with help from front desk, custodial, housekeeping and dining room staff. Everyone made sure she had everything she needed! Mom continues to thrive, joining multiple activity groups and clubs, and stays active and engaged. Great community feel and personalized attention have made this a great experience for our entire family!

I have been here since Noverber and have enjoyed it. The residence are the most friendly people. The staff works with you until you are satisfied. They come up with different food choices that are different and good to the taste.
I would highly recommend Bartlett Reserver Senior Living to anyone.

Bartlett Reserve was a nice community but the price range was way about what my sister-in-law could afford. The community is clean and the staff was able to answer our question. There was also the fact that they did not have any availability,

This was a nice community that I toured. The rooms were nice and they did have a smaller size kitchen that what we were needing for my parents. This community is clean and the staff was able to answer our questions. The offered activities if my parents would have moved in here. Families would want to tour this community to see if it is what they are looking for. A good value.

This community is nice and they are making changes and upgrades. Their pricing was very reasonable and included many services other communities did not.

I was not impressed with the setup of Bartlett Reserve. It was a little confusing and difficult to get around. They do offer a pool. It looked clean during our tour and the people were nice.

My mother is doing amazing here at this facility. They are caring for her and her needs. It is truly a great place and I'am very pleased with everything they have done us. This community is for independent living, but I know she has access to help if she needs it. Everybody have been very supportive and friendly. We couldn't be happier.

My Mom had to leave her home of 43 years and her community of 79 years abruptly after she was widowed unexpectedly. Bartlett Reserve has been a Godsend to our family. They were very understanding and offered her the option of a guest suite for a month so that she could really get a feel for the place before she had to make a major decision. The staff is incredibly kind, caring and accommodating. The residents are very welcoming and supportive of each other. Mom has made friends quickly, since many are widows "in the same boat" as she. The building and grounds are well maintained. She loves the open dining schedule and thinks the food is terrific. The dining room staff and kitchen are also very flexible and accommodating to residents wants and needs. Mom spends very little time in her apartment and is much more active and socially engaged than she has been for years. Her health and mood have definitely improved in the 3 months since she has been at Bartlett.

Residents and staff friendly and respectful. Food is great. Management goes out of their way to make things work. They are hands on, not just office people. A very grand place!!

My mother is having a ball at Bartlett Reserve. She loves it! They do tons of activities, I can never reach her when I call because she is always so busy. I would rate the staff a ten! Everyone is so friendly, sincere, and outgoing. I would highly recommend Bartlett. She likes the food, but we have had a couple of issues with the food. She was once served a rotten piece of meat and ended up with food poisoning.

It was only a short stay for my mom, but that was an important consideration as well - not being able to commit at the time. We were very impressed with the level of personal care and consideration that she experienced. Were it not for other family changes, she would still be living at BR, and loving it. She still says how much she misses it there and most of what she misses are the people - staff and residents, who treat each other with respect and kindness - like family, only better!

had a great meal when I had a look and very nice staff ,best place to move into in Durham

Everything is really excellent here. The Bartlett Reserve is a 5+ Star community. It has been a great experience. I would highly recommend this facility if your in the Durham, NC area. It's very nice. Everyone is friendly.

So far everything is going pretty good. I think it's excellent. I don't have any concerns about how clean it's kept, or how friendly the staff is. The food is excellent too. It's working out well so far.

Things have gone very well so far at Bartlett Reserve! The staff here are wonderful! They've been very easy to work with throughout the whole process, and they were very welcoming to my loved one! The facility itself is very nice, it's a smaller community and seemed to have a much more intimate feel than some of the larger places we toured. The staff know all the residents by name, and get to know their schedules as well! They'll check in on my loved one if they see she isn't up and around at her normal time. They've also got an excellent meal plan, and the food is delicious! We weren't impressed by how the community looked from the outside and almost didn't even tour it, but we are glad we did, it's a fantastic place!

My mom moved here in November, 3 1/2 months ago. Although she didn't want to leave Florida, she has been very happy here, and as she says, no complaints. Food is always available and tasty. She loves that she can eat when she wants and the chef is very accommodating. Residents and staff are friendly and helpful. A real community where everyone looks out for each other. It feels like a family.

Bartlett Reserve is nothing less than a prayer answered
After 6 months here isn't anything that we were promised that isn't done. The chef is an instructor at culinary institute. He utilizes his best students as sous chefs.We have several options each meal choices 5+ proteins 5+
Starches and 8+ recognizable vegetables to choose from.

We've attended a musical concert and a show at the raleigh performing arts center.

In the time that we've been here we have become an extended family

Just can not say enough good things about this facility. The Staff is outstanding in all respects. We are not residents, we are GUESTS and are treated accordingly. Our dog has a 2 bedroom/2 bath suite which he permits us to share. The unit is fully equipped and unlike other facilities, each room of the suite has it's own ac/heating unit. The dining room is open 12 hours a day and you choose from a varied menu and when to dine. Activities and transportation are available daily.