4 Seasons Senior Living - Coppell, TX

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Customer Reviews

Horrible Experience

4 Seasons Senior Living, Lewisville, Carrollton, Coppell, et al

We have had a horrible experience with these people, and ended up not moving into the property located in Carrollton. We toured the Gilespie property around [date removed]. They pressured us for a deposit, and told us only $1500 if we agreed in 24 hours. Around [date removed] we sent them the ACH forms for the now increased deposit of $2000. We signed the contract on [date removed] for the Gilespie property which is located in a nice, safe neighborhood about 4 miles from our home for $3800 a month. For three weeks we all planned for the move in date of Friday [date removed]. We had the hospital bed, wheelchair delivery, and wheelchair transport van reserved for that date.

Just before noon on Thursday [date removed] the property coordinator ([name removed]) began changing the entire agreement. They said that our 86 year old mother located in Arkansas had tremendously deteriorated from the previous hospital report 2 weeks prior, which was a total fabrication. They said the manager (owner [name removed]) needed us to go to a home 12 miles away, in a sketchy neighborhood, and the price would be much higher. We could not move in Friday, we needed to meet at their offices that day.

On Thursday afternoon my daughter had just had 4 wisdom teeth extracted, and instead of caring for her, I was forced to look at these houses in Lewsiville. I drove by the 2 houses, looked inside one of them, and did not want to move forward. I felt betrayed. I was furious, and I drove straight to their corporate office around 4:30. I met with [name removed], [name removed] and [name removed]. They pretty much told me my mom was way worse than the first report, and she could not be cared for at the nice place that we had a contract for. They insisted that the price needs to be higher than $3800 a month that I signed for, and could not be specific on the new amount or when it would go into effect. I told them that my wife would be very upset, and that I was now feeling very uncomfortable. Their tone was very "parent-child" and condescending, and I do not do well with that. I asked for a refund and they refused. I wrote them and again asked for a refund due to the breech of contract on their part, refusing to honor the original property, at the original price. This is unethical.

The deadline that I gave the owners has come and gone for

We loved the home setting and that it was in a neighborhood. The care givers seem very nice and attentive.

Mom's care

My mom is happy with the care that she is receiving from the caring staff at this community. The environment is nice and she likes the menu on the variety of the meals. They do have activities for those who want to participate. We would recommend the care at this community for the care of a loved one.

Not Able To Use Feeding tube Here

When I spoke to this care home about what they can do, they told me they were not able to use a feeding tube for my loved one. I didn't have any problems and they were very honest. It was helpful to speak with them to make sure I was picking the right care home.

Visit went well. We got to see them interactive with patients. The place looks good and there was no odor.


My mother was there only one week, before she passed away, but she felt more comfortable in this small environment than at a large assisted living facility. She had all her needs met. both dietary and personal. She felt like she was living in a home with a companion. The best part was the consistency of the caretaker instead of new ones every day and every shift change. I wish I had learned that these group homes existed. I would have moved her there much sooner. The staff was very helpful and provided great resources.

great place

Great place I will tell anyone its a place to go. They also have a great staff. Just a great place.

Terrible Value

My loved one was there for only three days and then he passed away and we were charged the deposit and the full month's rent and I tried to talk to them about it and they never responded back to me about the issue.

staff there are very caring

I have been really pleased with 4 Seasons Senior Living. The staff there are very caring. I have nothing that I would have them improve on. I will say they do not have any activities that I know of. Overall it has been a good experience.

This community was clean and quiet . The rooms were spacious with large windows and the bath as well. Everything was what I am looking for, for my Dad. Mike explained all questions thoroughly and addressed my concerns. Thank You ! 😃