Waltonwood at Twelve Oaks - Novi, MI

Room Type Monthly Range* (USD)
1 Bedroom

$ X,XXX - X,XXX

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2 Bedrooms

$ X,XXX - X,XXX

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Complimentary Transportation
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Hospice Available

Customer Reviews

GOOD PLACE TO LIVE

I love this community....I will recommend this place for the seniors. The caregivers and med techs are wonderful. I just love them all!

Do not put family in here

The service here for our seniors are awful

Waltonwood at Twelve Oaks

I toured Waltonwood, and it is absolutely beautiful. It would have been really nice for the independent care section, but my mother needs memory care, and for the price, I just didn’t think it was practical. It had a glitzy feel to it, and my father really wanted a more homey feeling for my mother, so we opted for a more practical community with a homier environment.

Lovely Community!!

This property is very well maintained and kept clean. The building was updated with great amenities offered to the residents. The staff was excellent during our tour and gave us lots of detailed information about the community. The price was way to expensive for my loved one and I to afford.

Happy and Comfortable

When my Mom was diagnosed with dementia it was my goal to keep her happy and comfortable. I am happy to say that over the past seven years and especially the last fourteen months I was able to reach my goal of keeping Mom happy and comfortable. A big part of that is having her at Waltonwood. Thanks to a beautiful environment and to a warm and caring staff Mom is always happy and cheerful. It is such a wonderful thing to have help with Mom’s “activities of daily living” so that I can spend quality time with her without feeling overwhelmed with having to care for her and a family of my own. It gives me great peace of mind to know that she is well cared for in a loving and supportive environment. I don’t even have words to express my appreciation to all the wonderful people who work at Waltonwood. I appreciate all that has to happen to make Waltonwood the “home” that it is for my Mom and all the other residents. I don’t know what the next days, weeks or years will bring as we continue our journey but I do rest assured that my Mom is in the best place she can be and I want to thank every single person who works at Waltonwood for being a part of our journey.

Dishonesty and Greed

My father moved into Waltonwood in December of 2012 in the memory care facility. In those two years they have changed at least 3 directors, the social director three times, and wellness coordinator twice. The caregivers change weekly.

My experience is that they start you off by charging with rent plus medications and level of care. Then they continually find ways to charge you by upgrading levels of care and rent increases.

Example:
Moving in Rent $5,345.00 per month
Medication $240.00 per month
Level of Care: $365.00 per month

For a total of $5,950.00 per month

The proposed new lease beginning December 2014:
$5726 rent
$ 275 medication
$1295 care level 3

For a total of $7296.00 per month

Once they have you in their facility, the rates go up based on their “assessment” of care level, which they can and will increase. My father needed less care, rather than more, yet they insisted on the increase. The same with the rent. They did nothing extra, yet increased the rent $381.00 per month. It became very clear to me that their motive was to squeeze as much money as they could out of the residents.

When trying to discuss this, they stood firm.

Unfortunately, my father died after two years.

Upon moving out, we had the room cleaned within two days, and told via phone (I live 4 hours away), that no additional charges would be incurred in reference to cleaning.

Even though I paid a full months rent in advance, I was charged for two days, after it was cleaned and vacated, and verbally approved. I tried to discuss this with their book keeping department [removed], and was told that she spoke with [removed] (I believe Executive Director) and would have to pay these charges.

While there truly are very good caregivers, the management was less than honest and straightforward.

I would never recommend Waltonwood as a place for anyone to send their loved ones.

Money appears to be their main motivation.

Waltonwood

My mother is at Waltonwood in Independent Living. It's been 2 months and she is still trying to adjust. She was coming from her own home after being there 62 years. Her apartment is clean, cheery, and the staff is very helpful and positive. The environment is very safe.

Doing Well

They are doing very good. As far as the staff, they are all very friendly. They take an interest in the residents and the family, and if you ask them a question, they are there. In terms of what they could improve, I guess the only concern would be to make sure that they are in contact with us if my dad is not feeling well. It would be nice to be contacted with solutions. I would also like to have him see the doctor a little more often, although I am not sure if that is within the community's control.

I would love to live here! ...

I would love to live here! Too pricey.

Worst tour ever

We are looking for a community for Mom and toured Waltonwoods. Upon arrival we were ushered to a conference room to wait and wait AND WAIT for our marketing tour guide (we did have a prearranged appointment). Finally someone appeared, asked us a few quick questions, never asked for Mom's name or an address or phone number. We were taken on the fastest tour. Whisked thru the dinning room, past the library, barely mentioning what activities are held in the room, shown a one bedroom layout all the while she was waiting at the door to show us out eager to move on. At the end of this 10 second tour we were shown back to the conference room where the rep stood next to the door, asked us if we had any questions told us "you guys have my number if you want to call" then left us sitting there. Tour ended - show yourself out! If this person represents Waltonwoods and their way of dealing with people, don't want my mother to live there! WORST TOUR EVER,

Horrible tour

The grounds and interior are well taken care of however the staff does not give off a "friendly" vibe. We were rushed thru our tour a left alone in the conference room after we finished. We were told you have our number if you have any questions and then she was gone; never did she ask for Mom's name or our contact numbers. It did not leave me with a good feeling. How would Mom feel living there?

Very Impressed

Although my folks haven't been at this community for very long, first impressions from the entire family are that we picked the right place. Management has been so helpful, responsive and flexible with our needs. They are doing everything possible to make this transition smooth and easy. My folks love their apartment, love the food, and love all the attention they're getting. Many thanks to everyone at this community, including the current residents who also work hard at making my folks feel comfortable.

This is the luxury assisted...

This is the luxury assisted living! Everything pales next to this.

The Director was friendly but showy; ...

The Director was friendly but showy; rushed through visit. Didn't seem especially interested in our case. Liked the fact that it was close to mall and that they claim they regularly take residents to mall and restaurants - both things mom still loves to do. Just not sure how often she would be on "the attendance list" to do these things as she doesn's speak up or advocate for herself. Not very impressed with staff who didn't help her open tube spa. They were also sitting together at unit desk while residents were off in another section seated togeter on couches in front of TV. None the less it looked and smelled clean and had lots of nice open space. Something I personally liked. (Don't like small, austrophic places.) I would feel comfortable visiting there as it seemed there were places within that we could "travel" to for a private visit other than resident room. Didn't like the fact they don't allow hi-lo bed with rails - something I would like to bring from mom's home.

We all liked it. Colorfull, well-main...

We all liked it. Colorfull, well-maintained, active.

From the Community

When only the best will do…Look to Waltonwood for Luxury Senior Living. At Waltonwood, our goal is not to be just another Senior Community. But rather, our goal is to ensure each resident and family member is treated with dignity and respect while striving to exceed their expectations. We are committed to providing a “Tradition of Excellence” in everything we do for our residents and their families. Waltonwood provides the utmost in independence and lifestyle with our communities’ warm surroundings, comfortable amenities, and our caring staff’s personalized services. Waltonwood is all about choice…from luxurious Independent Living apartments with optional services…to Assisted Living apartments for those needing more customized services…to Dementia Care with specialized assistance for those with cognitive impairment.

Waltonwood Communities are developed, built, and managed by Singh – a local, family operated builder/developer that has been providing premier residential housing in the metropolitan Detroit area for more than 30 years. Each Waltonwood Community combines unique architecture, professionally landscaped grounds with scenic courtyards and walking trails, professional services, and staff to create a beautiful, warm, homelike environment for all our residents.