The Waterford at Fitchburg - Fitchburg, WI

Room Type Monthly Range* (USD)
1 Bedroom

$ #,### - #,###

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2 Bedrooms

$ #,### - #,###

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Nurses on Staff
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Nurse on Call

Customer Reviews

Facility looked great, but was not a fit what we were looking for. My mother needs assistance and escort services, however is was suggested that she go outside and across the street on her own with no escort to smoke if she desired. This seems [Removed] and dangerous, and give me serious concern on their care practices.

I toured this community

We toured this community and it was nice and clean. The staff was helpful and we actually put a downpayment down. Then they did the assessment and we were told they couldn't take him after doing all the paperwork. They had lots of daily activities to offer here. I would just recommend doing the assessments first.

Great Community, but Expensive

My parents-in-law lived at The Waterford for about a year, and it was very nice. I liked that everything was in the main building, and that residents can stay in the same room as their needs increase; no need to move to different units of care. I also liked that they had underground parking and more security than some of the other communities I’ve seen. It’s a newer facility with a lot of activities, but it was quite expensive, and my loved ones needed to move somewhere cheaper. If you can afford it though, this community is great.

Super Happy Here

My mom is doing very well here, she has started making friends and even taking part in the activities and field trips. They just did a fall Colors tour to see all the trees changing colors. Mom has a very nice 2 bedroom, with a den and a balcony that looks out over the park. Mom has furnished it with her own furniture so it is starting to feel like home to her. Even with her kitchenette she likes going to the dining room, the menu needs some work but the company of the other residents during mealtime is nice. I would definitely recommend setting up a tour here as everyone here, the staff and the residents are so friendly and they really help make this community a nice place to live.

Fantastic Job

Options for Senior America are providing 24/7 care for my dad. They are doing a fantastic job of the care they are providing him. There have been a few times they were late. But 90% of the time they are on time. They are supposed to help him with his physical therapy exercises that the doctor wants him to do. They provide light housekeeping and cooking. They help coax him to eat meals and get up and move around. They take him with them to do the grocery shopping and he really enjoys that. When my dad goes to the hospital I engage them to stay with him at the hospital. They are providing him with good companionship and treat him like a king. I am very happy with them and the service they provide. I would recommend them to others.

Expensive.Assisted Living services extra.
Not for us.

A Good Community For Me

I'm doing quite well being a resident of this community. The people are more than kind with so many good people. I have made many friends, they are overly helpful and I like it a lot. I am happy being here. The staff are outstanding. They have a beauty parlor and all is very interesting.

Did not get the comfortable living environment feel!!

This community has recently gotten completely new management and I was a little turned off during my tour on how they ran things. During my visit I had noticed that all the new manager was talking about was how bad the old management was and all of the wrong things they did. I did not like how much gossip was being shared to my loved one and I, that was not what we where there for. I also did not feel comfortable. It felt like they took an old building and turned it into a bunch of condos.

Mom likes the Waterford (and we 4 kids do too)!

We moved our mother from her home in FL to her apt in the Waterford last week. We couldn't be happier with the transition and assistance/care provided by the Waterford staff! They were kind enough to hold a first floor 2-bedroom unit for us until we could get mom's FL furniture and items moved in. [Removed] and [Removed] were fabulous help and took care of arranging the health assessment, paperwork, keys so we could move in over the weekend, orientation, etc.

For our mom, a couple of the items she really wanted in her new place were a full kitchen and a fireplace. She has both of those so it quite pleased!! We plan to have a family gathering at her new Waterford apt in a few weeks, and we'll be able to do that because she has a large enough place with an open floor plan and a full kitchen.

We looked at 12 different senior living facilities in the Madison WI area (that offered assisted care). This place was the clear winner for us!

Nicely appointed and clean facility. The apartment living space included full kitchens and washer and dryers. Definitely a plus. Rates seemed to be competitive.

My Thought Of The Tour!

This is a really nice community. The staff I met were nice. This community was just a little expensive for us. It was clean and seemed well maintained.

A great place to live!!!

I enjoy living at The Waterford. The staff are nice and helpful if I have any questions or need any assistance. The food is good and I also participate in some of the activities offered. I would recommend this clean well taken care of community.

Moved Out Poor Quality All Around

My parents lived in this community for a year and a half. Fortunately I (adult child) lived within walking distance of The Waterford, as I needed to check on them daily. There were so many issues of concern, that we made the difficult decision to move them back to their original place of residence three hours away. It was a decision made in order for them to have a safer, happier, generally better quality of life. The main issues were frequent turnover of staff, the frequency in which we found my mother's meds on the floor. My mother was an assisted resident and her meds were to be administered by staff. The meal service was extremely poor quality and not nutritionally balanced. Laundry was to be done by staff and their apartment included a washer and dryer. It was often the case that a load was put in the washer early in the day and then forgotten. I would then find the load that had been left and it was drying, while in the washer. The clothing that was put in the dryer were often so wrinkled, that I would take them home to iron the items because they were too unsightly to wear. The pool was frequently out of service, the fitness center was equipped a treadmill, and two older stationary bicycles. The free wifi was frequently unavailable and not secured. The lack of security was not disclosed to the residents. The carpeting throughout the property was worn, the wallpaper was coming off the walls in several places. I have pictures, but am unable to upload and attach to this review. The executive director was not at all responsive to the overall lack of concern that was expressed by the residents and their family/caregivers. He had hired a former employee as the sales associate and spent an enormous amount of time with her off-site.

Great Place for Mom

Mom currently resides at The Waterford and seems to be pretty happy there. We really like the amenities and the apartment itself is really nice and roomy. The community has plenty of activities for their residents and the food is a whole lot better than where she was prior. The staff are very nice and friendly and really stay on top of things. I'd recommend.

Some Improvements Needed

The food could be improved upon a little bit. It is really kind of awful. The receptionist could be more friendly; when my loved one has some questions she feels like she is inconveniencing. I also felt that in the beginning like everyone was too intrusive while we were transitioning into the apartment. The place is clean though, and my mother's apartment is really big. Overall, it is fine though.

above and beyond

At The Waterford at Fitchburg we needed transportation back and forth for some medical appointments. The staff actually volunteered their vehicle on a day they don't normally do medical appointments. I just really thought that was nice and going above and beyond.

It has been a good experience for my dad and the socialization has been good.

Very nice looking place, but expensive

We toured this community while looking into care options for a loved one. I thought The Waterford was a really really nice looking place! It was one of the more expensive options we saw, both in terms of base cost and cost for care, but they provided a lot for what you were paying. The apartments were large and spacious, and they all had in unit washer/dryers, as well as fireplaces and balconies. The activity schedule here looked very busy as well.

beautiful rooms, decks, swimming pool, patio/pond, large amount of activities, able to meet diabetic needs. friendly staff. I think dietary needs can be customized.

Friendly and helpful

Staff is very friendly and helpful. The facility is clean. Everything has been going smoothly. The Waterford at Fitchburg is a nice community. I am glad that my mother is happy here. Everyone is very nice.

I would recommend this community

I would recommend The Waterford at Fitchburg. They are very friendly. The people are very nice. My overall rating of this property is 5 stars. I rate the cleanliness 5 stars. I rate the Friendliness 5 stars. I rate the Value 5 stars. I rate the Care Services 5 stars. I cannot rate the activities because I have not been there long enough. This is a great place if your looking for a friendly and clean community.

Really liked the two bedroom I was shown. Community Relations Director, Venessa was very knowledgeable. Will return for another tour with my wife on Monday March 30 after the Chapel Valley tour.

Kind And Attentive Staff

Almost all of the staff have treated her well: they are kind and attentive. It has worked out pretty well the facility is clean and friendly they take great care for the residents and are professional.

Most residents seem happy here

My mother lives here and likes it. Almost all of the staff have treated her well: they are kind and attentive. She has made friends with some of the other residents; I am so glad they have been welcoming as opposed to snobbish. For my mother, it is an advantage that independent living and assisted are not separated; she needs some assistance, but has more in common with the independent people. What I don't like is that management is behind on needed maintenance; the food is not as good as advertised; and the activities are rather limited.

Pretty good

The community is mostly pretty good. My mother likes the staff and residents though she had a bad encounter with one rude staff. The food is not as good as they claim. The community are short changing on maintenance and seem slow about doing upkeep. There are not quit as many activities they have that my mom is interested in but they do go to the library once a month, I would like to see them go maybe twice a month. We were looking for a place with basic transportation needs. The Waterford is the place she chose.

Overall a good selection for what we were looking for.

The Waterford is just what we were looking for. The location is good, the amenities are wonderful, the activities are varied and interesting and the staff is very friendly.

Prefer to not have all meal...

Prefer to not have all meals included.

Nice facility and friendly staff. Go...

Nice facility and friendly staff. Good floor plans just concerned over spacial distance from rooms to central gathering area.

At this point, my favorite. Impressi...

At this point, my favorite. Impressive staff and facility. Very good references.

Very nice place but feel that it will...

Very nice place but feel that it will not meet eventual, long term needs.

Too much like an apartment complex; n...

Too much like an apartment complex; not enough activity by residents in common areas.

Covered Parking, full kitchens, extra...

Covered Parking, full kitchens, extra storage, good location

Lovely community; great apartments fo...

Lovely community; great apartments for AL environment