The Laurels at Highland Creek - Charlotte, NC

Room Type Monthly Range* (USD)
Studio

$ X,XXX

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1 Bedroom

$ X,XXX

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2 Bedrooms

$ X,XXX

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call
  • Homecare Onsite
  • Dentist Available

Customer Reviews

Highly recommend

My mother-in-law recently moved here. She calls everyday saying she’s had the best day. She raves about the meals and the activities. The med distribution and Doctors Making Housecalls has reduced her stress. Her apartment is stunning.

Good; New General Manager and Head of Nursing are Poor.

My loved one has been a resident for several years. Overall the Laurels is very nice. They redid the furniture in the living room this past year and it is not good. Obviously a designer from corporate did it to look good but it is not functional - way too big for almost all residents and doesn't take spills and other possible accidents into consideration with the fabric choices. They also only updated the main living room and dining room - not the resident rooms which REALLY NEED IT! They also hired a new general manager this past year. She [Removed] is awful. Cold as a fish, very unfriendly, autocratic and doesn't listen well. She and the new head of nursing, [Removed] (lots of recent turnover) are both uncaring and dictatorial - no partnership/discussion with them on issues - just declarations of decisions that were made without any input from family. They seem to be focused on moving residents to The Haven (memory care) so Five Star can make more $$ - makes one wonder if their compensation is based upon that. Food is very good and the caregivers - with the exception of a handful - are nice and very caring. My loved one has had some small items stolen from their room and the cleaning staff regularly opens up a kitchen drawer and eats from the candy in there - without invitation. This is an expensive private pay facility - they do a good job overall, but I expect more at this level - especially from the general manager and head of nursing. They are really bad. Numerous people have complained and Five Star turns a deaf ear. I am listing this review as anoyomous because I do not want repercussions on my parent. That's how much I don't trust [Removed].

No complaints

So far so good and I do not have any complaints with the place.

First Class & Flawless

First class and flawless. They have worked with us. It's never an easy thing, but they worked with us closely. We also got a somewhat of an upgrade on her room for the same cost as the regular. Everything has been good. The food is good. The facility is very clean. The management is outstanding. It has been an excellent experience at The Laurels at Highland Creek. Everyone has been very friendly. It's great.

Staff were friendly. Assistance offered as much or as little as needed. Clean and spacious.

We visited 5 assisted living facilities in the Charlotte/Concord area. After comparing all the things my parents wanted in their new home, The Laurels was the best choice. The staff, both administrative & healthcare, are attentive & very eager to help when needed. Thank you for taking great care of my parents!

We visited 5 assisted living facilities in the Charlotte/Concord area. After comparing all the things my parents wanted in their new home, The Laurels was the best choice. The staff, both administrative & healthcare, are attentive & very eager to help when needed. Thank you for taking great care of my parents!

very accommodating

They have been very accommodating to my dad, and very friendly to all of us. The food has been excellent as well.

The only complaint that I would have is that the sheets are not changed as often as I feel they should be.

Five Star Reviews

Local Representative

We always appreciate the feedback of our family members, and are delighted that your experience translates to a four star rating! We are continuously working with our team members on putting our service basics into action. Providing excellent customer service and being accommodating is one of our priorities. It is nice to receive feedback that reinforces these efforts and that our teams are embracing these best practices. We are proud of a lot of things about our Highland Creek community and our dining is at the top of the list! We are pleased that you find it excellent and that you will have many opportunities to join us for a meal. In conjunction with the praise, we recognize your area of concern. We change linen weekly, or of course, if there is a specific incident that would need immediate attention. If we are aware of a preference or need to have linen changed on a more frequent basis, we would be happy to accommodate. Please do reach out to our Executive Director or any member of the team with any requests or concerns, so that we can continue meet and exceed expectations. Thank you again for taking the time to share your perspective and give us an opportunity to address your concern and work towards 100% satisfaction.

The Laurels of HIghland Creek

We visited 5 assisted living facilities in our area before choosing The Laurels of Highland Creek. My parents chose The Laurels & what a blessing it has been. This very difficult transition was made as easy as possible thanks in large part to the welcoming attitude at the facility. The administrative staff was very accommodating & willing to work with my parents during this really difficult transition time. The staff has been very friendly & attentive in every way too! When comparing in home health care vs. assisted living, The Laurels is a great value for all the amenities offered. More importantly, for us, the socialization of the other residents was just as important as the physical care aspect when picking a facility. It's a community where they look after, encourage & share with each other. I feel like my parents are blessed beyond measure to be there!

Overall my loved one's stay at The La...

Overall my loved one's stay at The Laurels at Highland Creek went well. I was pleased with the friendliness of the staff, cleanliness of the facility, and care they provided.

I really liked them a lot!

I really liked them a lot! They were a sister community with the one we chose. It's not in a very good part of town. They had a lot of amenities and they were clean and friendly.

Five Star Reviews

Local Representative

Thank you for taking the time to share your thoughts and compliments! We realize that being in the heart of a large, upscale neighborhood does put us a little off of the beaten path for some. We are pleased to know that you found a great fit and location with one of our sister communities.

Kind, Helpful Staff

It was a very good place. The staff was very friendly and very helpful. Our aunt was very reluctant to go but once she got there the made friends and was well taken care of. She just recently passed and they were very helpful; they sent flowers. I would definitely recommend them. We looked at a few places in the area and The Laurels seemed to be the best fit for us.

laurel place is excellent c...

laurel place is excellent choice for assisted living but right now he needs a nursing home

It's a sure bet!

We chose The Laurels because the cleanliness of the community was just excellent and the staff was so easy to work with. With everything put into perspective just seemed like a sure bet. The community has lots of trees and a very nice courtyard to sit and relax. It is also very conveniently located. We are very pleased with our choice and would recommend to anyone.

Would work but was not our top choice

Would work but was not our top choice

Good tour, nice place.

Good tour, nice place.

From the Community

The Laurels in Highland Creek is an Assisted Living community located in the master-planned community of Highland Creek in Charlotte, North Carolina. Everything we do at The Laurels is designed to assure the well-being of each of our assisted living residents.

Located in northern Mecklenburg County in Charlotte, The Laurels in Highland Creek is a beautiful assisted living community with manicured grounds. Our ideal location provides convenient access to nearby recreational activities and shopping. Our assisted living residents enjoy nourishing meals, a variety of on-site and off-site activities, and individualized personal care services such as medication supervision and assistance with bathing, dressing and eating, as needed. At The Laurels we celebrate age by offering creative ways to live more fully. It’s about sharing meaningful times with friends and family. It’s about self-expression through art, dance, and exercise. And, most importantly, it’s about living in the moment. If you or a loved one is considering assisted living, choose a community that believes there is no time limit on thirst for life.