Brookdale Concord Parkway - Concord, NC

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1 Bedroom


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Customer Reviews

I really liked this facility. The atmosphere is very energetic. There are a lot of activities available. I feel it would be a great fit for my mom to help her stay active throughout the day. The staff is friendly and warm.

Like a second/extended family.

The staff was so kind and loving to my father. The best care we could have wanted outside of the family. [Name removed] is a great leader.

I found this facility to be fairly clean, there were a lot of activities offered, the menu offered the residents varies of choices. The staff was very accommodating,knowledgeable and courteous. Overall, I was fairly impressed and would possibly consider this facility for my loved one.

I would only 50/50 recommend this branch

I would only 50/50 recommend this branch. All together the facility is very pleasant, very clean, and very comfortable. The common rooms have nice furniture and the food is ok. My loved on is not a fussy eater but he does raise his nose with a couple of meals that they provide. Generally speaking it is quite ok. Regarding their staff they are all very pleasant but not very efficient with their follow through. Whenever there is a question you usually have to ask it twice. They have had problems with their executive director position. One person was in charge and she left very suddenly. They were left with no one at all except the previous guy that held the position that came in a couple of days a week. They just recently appointed someone this week I believe and he hasn’t introduced himself to the spouses and the families yet. Its little things like that and everyone slightly passes the buck. From the nursing staff point of view there is a bit of a problem. They have agency nurses coming in and we have our own private doctor that would look after my loved one. That agency tries to get you to change doctors to a doctor at their agency. I found that a nurse was extremely aggressive. My loved one had an issue with his leg and the nurse was very aggressive and self-righteous with how she should treat the issue. My loved one is happy enough here and the facility has quite a pleasant atmosphere with a nice smell. I think in many assisted care places there would be a bad odor from people having involuntary accidents but you would not be aware of that here. If you are a local person I would recommend this location. However if you’re someone who doesn’t have someone to check up on your often I would not recommend it. All together, management is not well settled.

Started Really Good Ended Really Badly

When we first placed my mom here she was doing really well. Mom tends to keep to herself she likes to read and watch tv but she was talking to the other residents at meals and she enjoyed that. Then my mom's health took an unexpected turn and I had found her in very bad shape. The staff and housekeeping did nothing at all to help her and when I got there I knew I needed to take her to the hospital and I never brought her back here. I am so disappointed in the lack of help when my mom was in need of it. They let her sit in a filthy bathroom not able to help herself.

No Memory Care Unit

I toured this community and it was very lovely. We felt that in a very short amount of time my mom would need memory care and this particular community does not offer that. The staff that we met was very nice and friendly and the community was clean and well kept. I would recommend it if you are looking for assisted living

Very knowledgeable, friendly and understanding staff

Really Lovely Place

Mom is doing really well here. The environment seems lively and the residents seem happy there. Mom doesn't participate in physical activities however she will go out and talk to the other residents or sit and listen to the live music they have.
She seems to like the food no complaints. We toured a few communities but the main reason she chose this one is due to the spacious area it is easy for to walk around safely.

Good choice

My mother was only there for 30 days and didn't require a lot of care so I can't really comment much on quality of care. The rooms are very nice. They are spacious, clean and in good shape. My mother's tv didn't work for the first 4 or 5 days, but they adjusted the bill to compensate for that. She said the food was "pretty decent". The employees were very nice and friendly. The few times I needed to reach someone after hours, it was very difficult to get in touch with anyone. It would be nice if family were given a number for that purpose other than the main business line. It would need to be a number that goes directly to the med-techs' phones. No one is manning the main business line so you get in a vicious cycle of being asked to select an extension, being directed to that extension and it going to someone's voicemail that isn't even there or being bounced back into the queue again. I didn't try leaving a voicemail message in the general mailbox because I needed someone right away. I just kept hanging up and re-dialing until someone finally heard it and was able to get to it before it went to voicemail. The "issues" were few and relatively minor. We've had experience with a lot of different rehab and assisted living centers. This is definitely one of the better ones. My dad was also here about a year ago. Our experience that time was the reason we selected this facility for our mother this time. I would recommend them.

This community is in a good location

The staff are very gracious and are always good at receiving input. They are always good at answering our questions. The activities coordinator is good and she encourages the residents to participate in the activities. I have eaten here the chef and the food are good. They bring drinks to mom when she needs them. The community is clean. We liked that the people are down to earth and I would recommend this community.

Physical therapy and a good community make all the difference!

My mother-in-law lived in another community and we decided to move her to Brookdale Concord Parkway. Before moving in she was not eating by herself and using a wheelchair. They started her in physical therapy and she is now feeding herself, using a walker and going to exercise classes lifting weights! We saw the two different extremes a community can make. She is very involved in everything Brookdale Concord Parkway has to offer and goes to half of the activities each day.She was actually singing karaoke and dancing on Saturday!I would recommend this community!

Love it. Best facility out of five we have looked at and best price also!


The Brookdale Parkway was a good community. It all came down to distance. The place is clean and the staff is very friendly and knowledgeable. I had to choose between this one and the Concord south and the only reason I went with them for Mom was because although they are equidistant from my home, Concord South is less than a mile from my daughter.

Lovely Dining Experience

My husband had a wonderful experience here at this community. He was here for a respite stay, and everything well. They did a great job caring for him and his needs. He really enjoyed the dining experience, the meals are very nice. If needed I would move him to this community permanently. I would recommend this community, it is a nice place.

So far so good

Finding a place for my Mom has been an ordeal. It is an emotional and financial experience that I would not wish on my worst enemy! Brookdale Concord Parkway was the one of 4 places I researched, that was close enough to my home to ensure that I could visit her on a daily basis. I needed long term care for my Mom who was currently in rehab. Their assessment of my Mom was the most understanding and versatile of all the places I researched. They were/are willing to give Mom 30 days before making any changes that would effect the cost of her care. Mom has been there almost 30 days and except for a few bumps in the road, things are getting more consistent and routine which is the atmosphere I want for my 88 year old Mother. Mom is beginning to get involved in the activities and her care is adequate. We are working on a few care issues and the staff seems to be willing to work with us. My Mom has extreme hearing loss, has some balance issues, and is incontinent, but her mind is pretty sharp for her age. Communication with her can be difficult at times. The Staff is learning how to deal with her and she is learning how to deal with them. She has been in her own home with minimal help until she had a TIA and fell several times. So far things are working out and they are providing a safe environment for her to still be able to have a few friends and enjoy a few things in her life. She is no longer a prisoner in her own home.

Review of Brookdale Concord Parkway - Concord, NC

When researching an assisted living residence for my Mom I visited Brookdale. Initial reaction was that it was more of a resort rather than assisted living. It smelled good residents were very active and I met a resident who had been there for five years and was very happy to be there. It definitely was a consideration for my Mom

Nice place

My mother and I both agree the Brookdale staff are very friendly and knowledgeable.

Mixed experience

We had somewhat if a mixed experience with Brookdale Concord Parkway. Overall I thought they were very nice in terms of both the friendliness of the staff and the facility itself. It is a well maintained, clean, nice looking place. However, I think they could stand to be more attentive when it comes to care. My loved one went for 3 weeks wearing the same set of clothes, and even if they'd been taking her word for it that she was changing you'd think they would have noticed she never had any laundry to do.

Good respite stay, a few ways they can improve

We used Brookdale Concord Parkway for a brief respite stay for my loved one. I thought they did a good job in terms of the care they provided, but there were a few ways I'd like to see them improve before I considered them as a permanent option. The medical staff seemed quite good, they were attentive and obviously interested in making sure the residents were well taken care of. The staff also did an excellent job with the upkeep of the facility, it was very clean (although there was a noticeable odor). However, some of the staff did not dress or act in what I would consider to be a professional manner, which was a bit offputting. Another issue we had was with the food. The quality overall could be improved, and there were also issues with items that were listed on the menu not being available on more than one occasion. But overall I thought they did a good job with the respite stay and I can definitely recommend them for that purpose.

It was a nice facility. It just was not what Mom is looking for at this point. We have seen other assisted living environments with small kitchenette's and more closet space. The staff were not as friendly as other communities. Many were talking amongst themselves. The facility was clean ad everyone looked happy.

good place, listen to my concerns and try to fix them

My mom lived here for a little more than a year until she needed to go to a nursing home. She called this place home which was good to hear as i felt a little guilty moving her in. The place isn't perfect but think the caregivers work really hard and took good care of my mom.

Managers there seemed to care about mom too, and would try to fix issues that i had whenever they came up. Mom would always say people complain about the food but it was always pretty good when i would come eat with her.

Like i said, they werent perfect, but felt like she was well taken care of and that they cared about her.

friendly staff, but a few issues

The staff at Brookdale Concord West is very friendly. But I was dissapointed overall, which is why we moved her after the first thirty days. There was a lot of lag time, where she would pull the cord for help and it would take them sometimes over an hour to respond. There were also instances where they ran out of food during the meals and she did not get as much as the other residents. We are currently waiting on a room to open up at another place which hopefully will work out better.

My experience has not been good

I would not leave my dog here. I had two loved ones here, and one fell and died and a week letter the other fell and landed in the hospital with serious injuries. I have left four message for their executive manager, and I can't seem to get him on the phone. My experience has not been good, the people there, the nurses and the med techs are good, but the management definitely leaves something to be desired.

toured Sunday 2/23; nice en...

toured Sunday 2/23; nice enough facility but only offers small rooms with baths, no living room area; staff pleasant and helpful; fairly active residents in community room; very specific times for meals

Would have been my choice in Concord

This is a very nice palce, but we were trying to look (on mom's behalf) close to where she had always lived. But when I talked to my pastor, they said that at my mothers age, I would be the only one really visiting her, so I looked for a place that was more convinient for me. Had I elected to stay in Concord to place her in assisted living, it would have been here

Very personable, down-to-earth. Will...

Very personable, down-to-earth. Will accept Medicaid. Rate for private room in memory care is $4675/mo + care; semi-private room is 3825+care. About 30-40 minutes from Clt. 25 residents in Memory care (Clarebridge)

Have furnishings for "free". PT on site.

Have furnishings for "free". PT on site.

In May they will begin remodeling. Ha...

In May they will begin remodeling. Have furnishings for "free". PT on site.

From the Community

Concord Place provides our residents with lifestyles, housing, care and services in comfortable surroundings combined with exceptional amenities, programs and care. Through Brookdale’s signature Personalized Assisted Living we customize our care offerings for the individual.  This allows each resident the freedom and opportunity to make choices that will ease their lifestyle transitions.  Our residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change. 


At Concord Place we promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each resident to live in health and longevity.  We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and dispensing of medications. Our community offers graduated levels of care based upon the individual need of residents, as determined by our continual assessment process.  We are dedicated to enriching the lives of our residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care and value.