Rancho Manor Healthcare and Rehab Center - Florissant, MO

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  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Nurses on Staff
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Hospice Available
  • Respite Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call

Customer Reviews

Worst Facility in Missouri

I am not surprised by the reviews preceded mine since my first impression of the administrator, director of nursing, and staff was also favorable. However, after more than a year of up close and personal contact, it is more than obvious that the first impression was just a sales facade. On a daily basis, residents who are not mobile are allowed to walk/wheelchair around in visibly soiled undergarments that reek with urine/feces . This is compounded by the fact that their bedding (which is changed on an all too infrequent basis) also reeks of urine/feces. The smell frequently permeates throughout the hallways and dining room. To mitigate the smell, the rooms of these residents are frequently closed so that facility visitors are given a good first impression. In addition, there is also a severe shortage of sheets and, towels (contributing to the infrequent changing of bedding and showering of residents) and those that are available are frequently washed improperly and placed on residents beds with feces , urine stains, and odors which were not washed out. This is due in large part to the cheap detergent used, broken down washers, and far too many apathetic workers. Although the facility houses approx. 80 residents, staffing to ensure the safety and well being of these residents is approximately 1 LPN/RN ,and 1CNA per 15-20 residents. Numerous medication errors occur due to several identified unqualified nurses and CMTs which the administrator and DON refuse to fire. Housekeeping is a hit and miss and depending on which housekeeping member is working. More often than not resident rooms are given a cursory cleaning and the bathrooms are simply "sprayed" with a strong horribly smelling disinfectant to mask the fact the bathroom was not cleaned. Although there are ample shower facilities available, residents are often not given showers because per the responsible CNA "resident refused shower. Although there are several good LPNs RNs CMTs and CNAs who perform their duties as required, there are far too many who are apathetic, complacent, lazy, and only there to collect a paycheck. It is apparent that this attitude is the result of below average supervision and management and is reflected in the substandard care of the residents and up keep of their rooms. Desperately searching for a better facility.

Marketing Rep contacted me this morni...

Marketing Rep contacted me this morning. She was engaging friendly, and knowledgeable about the process. She set an appointment for me to tour the facility. They have rehab services, transportation to get her to dialysis, private rooms, activities, centrally located off of 270 and the center is like a family setting environment. So far I am very impressed!

Warm environmment, demonstration room...

Warm environmment, demonstration room was nice, bathroon of this room had feces on the floor, and an attandant on the telephone, patients informed us they liked the care. We found patients outside. over view ranked it 2nd did like the patient program.

Was quite pleased with the administra...

Was quite pleased with the administrator. The center houses 90, but will hold 110. Residents can bathe daily. We can launder bed linens. Can have personal phone in room (we pay the bill).

did a tour with the Director and spok...

did a tour with the Director and spoke with Mom and liked the place and people. Good possibility. Have chose this place, i will be taking her here. They have accepted her and promised to take good care of her.