Phoenix Mountain Nursing Center - Phoenix, AZ

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Customer Reviews

Nursing home is not a happy place to be in, this one shows why

I took my mother out of the facility as soon as she told me that person called 911 in the middle of the night do to lack of attention, she was in pain and there was nobody helping her, my mother had issues with some of the services, she had to wait to go to the restroom and by the time they got to her she it was too late :(
Place is very noisy, equipment (beds) older.
After first night, I asked for my mother to be moved to a different room because her roommate had tv on all day and all night. They moved her with person that was calling 911 in the middle of the night, screaming and yelling at the staff cause she was not getting the help she needed.
So much for a quiet, enjoyable environment.
When I talk to them about the issues, there was no solutions offered .
My mother was too tired to stay there another day.
On the side note, I was surprised by [name removed] (not sure who she was, owner? manager?) visit to the hospital before my mother was checked into the nursing facility and bragging how good the place is and how they spent $40,000.00 on new equipment (3 times in 15 min conversation)
[name removed], compassion, understanding and caring is FREE, teach your staff to use it.

Poor nursing care.

Mom went here for rehab and started having medical issues. Even after issues were pointed out to them they still never addressed the issues. Mom ended up in hospital after I took her to emergency myself. My mom was total care and expected to shower herself. Issues were brought to the director of nursing and still weren't dealt with. The physical therapy department was very good. Some of the nurses seemed incompetent and actually ask me if I believed everything my mother said to me. I did not return my mom there after her hospital visit and placed her in another rehab center.


My dad was in there for a short period of time. This place Is fives all the way around. They’re clean and professional, very friendly staff and it’s clean and safe. This is a really good community that was beneficial for my dad.

From the Community

Phoenix Mountain remains a fresh, spontaneous environment brightly colored with resident-driven activities and their best interests and desires as our constant focus. Proven, caring and competent clinical excellence meet personal comfort right here at our Phoenix Mountain home. Come and see for yourself where joy lives.