Majestic Gardens at Memphis - Memphis, TN

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Customer Reviews

Review of Majestic Gardens

When I go to see my mom everything is good and clean. They treat her well. The staff do a pretty good job. They contact me about everything. The social worker and the nurse manager do well at informing me.

Review of Majestic Gardens

My loved one has been in other care homes, and I am very pleased with how the staff here handles things. They do not turn any person away because of finances, and other nursing homes were all about money. The staff are doing a good job. They are all warm, and they do not take advantage of me. They are able to give me answers for my questions. I can call if I cannot make it to a meeting, and they inform me on the phone. I have seen my loved one progressing in physical therapy. The nurses are all pleasant and friendly. Every time I go to the facility, they have everything in place. I have been pleased with the meals.

Review of Majestic Gardens

So far, my loved one is doing okay. The staff do good, and let me know if he is sick, and they let me know if he needs to go to the doctor. I have no complaints about the staff. My loved one does not complain about the nurses to me. The facility is clean when I go there. He does not complain about the food. The staff do not change him on Saturdays and Sundays, and I told them about this.

Review of Majestic Gardens

My mom is really friendly, and she grew friendly with the staff. I appreciate the way they treated her. She wanted to see the therapists before she left since she had a special bond with one of the therapists. The nurses provided a good experience. They called often to keep me informed. My mom did not like the food they served.

Review of Majestic Gardens

The facility has taken good care of my brother, and he is doing well. They shave him, and his hair is cut and in nice condition. The staff are very friendly, and they ask if we need anything. I like a staff member in social services. A staff member in the finance department is very nice. They keep the grounds very nice. The place smells good, and it is very clean. They have get-togethers for the residents, and the food is great. The residents all enjoy themselves with second helpings. The kitchen staff is wonderful. The facility calls me on a regular basis and lets me know how my brother is doing.

Review of Majestic Gardens

The facility has been outstanding. I have recommended this facility to those I know! The nurses are all so friendly and wonderful. One of the social workers goes above and beyond. For example, my loved one and I were concerned about some clothing items that were taken to the laundry, and the social worker went down herself and located the items for us. The cleanliness is definitely great! When you walk into the facility there is absolutely no odor of any kind. My loved one really is enjoying the meals at the facility. The staff keep me in the loop with everything. I am very satisfied with how they keep me informed.

Review of Majestic Gardens

I like the way the facility conducts their business, and there have been no problems for my mother since she has been there.

Review of Majestic Gardens

The facility was good. My loved one got all of his medications and all that he needed.

Review of Majestic Gardens

The general feel of the facility is great. It is a warm, friendly place. The nurses are a very supportive group. The facility is very clean. How clean they keep it is amazing considering the circumstances. They have definitely met my expectations as far as communication is concerned.

Review of Majestic Gardens

The nurses are really good and friendly. The aides are really good. My loved one eats all of his food. They call me about everything concerning him. We like the person who helps with transportation arrangements. It is better now. When he first got there, it needed painting and it smelled. Some of the people were not professional at all. It is better now.

Review of Majestic Gardens

It is good. They are helping my loved one to walk.

Review of Majestic Gardens

It is actually a very clean facility. They are very good with communication.

Review of Majestic Gardens

Overall, the experience is very good, and I am pleased. I speak with my loved one all the time, and she says she is so happy there. The staff are very good to her. When she calls them, they come right away. It is a very clean place. She says she really likes the food. Nobody from the facility has called me at this point. I would prefer more contact.

Review of Majestic Gardens

I would most definitely recommend this facility. So far, the stay is going well. Everyone on the staff is friendly and helpful. I received a call from the facility last week, and I called back, but I haven't heard from them at this point.

Review of Majestic Gardens

The nurses do a good job. The meals are good. The rehab therapists do fine, but they could do a little better. The main office contacts me or my brother to keep us informed.

Review of Majestic Gardens

My loved one is doing much better than he was at first. The rehab therapy is good. The cleanliness is good. The facility is giving me the right information. They contact me every month, but I would like them to let me know what is happening every week or two weeks.

Review of Majestic Gardens

The nurses are okay. My loved one has to share a room, and I wanted him to have a private room. There is a challenge with the barber.

Review of Majestic Gardens

Everything was fine. I would recommend it.

Review of Majestic Gardens

I have no complaints. They remodeled the building and now it is better. The aides do a good job. Some of the new ones are doing a good job. I like the social worker. She straightens out any problem. They work with me to schedule meetings. They do not bathe my loved one much.

Review of Majestic Gardens

My main concern is the lack of communication between the nursing staff and myself. I find as though they take it upon themselves to change my loved one's routine and medications without reaching out to me. This has affected him negatively. Also, there are times when he has been sick, and they did not reach out to me. On occasions, I have brought it to their attention that he is not well. There are some really great staff, and then the opposite. Some staff are not there for the right reasons, have a terrible attitude, and do not maintain the same standards. I find this especially evident when I come in on the weekends. The staff are completely different than during the week. Maybe this is because there aren't enough professionals or managers around. On the weekend, it smells terrible throughout the facility, definitely not same level of cleanliness compared to the week. If I were to take a friend to this facility, I would take them on a weekday instead of over the weekend because I would be embarrassed.

Review of Majestic Gardens

My mother is at this facility now, and they are not meeting my expectations at this point. I do not feel as though she is receiving as much attention as she needs, both in terms of her care as well as monitoring her. The weekend staff is not as attentive as the weekday staff. When my family visited her on Saturday, not one employee came in to care for her in two and a half hours, and she is supposed to be assisted every two hours. When another family member came to see her, she was falling out of the bed. She cannot feed herself, and they are not encouraging her to eat. When I came to visit, she was sitting in front of her meal, which was not what I asked them to provide for her, and the lid was still on it. She will not eat without encouragement, so this upset me. They are not reaching out to me at all, and I feel as though I am not informed about her care.

Review of Majestic Gardens

The therapists are good. The staff have been good. They are pretty friendly. I like the social worker. The food looks good. They did not tell me about a problem my loved one had, but now they are telling me what is happening with him. He has had a couple of falls since he has been there. I have not gotten all of his clothes back, and I have not seen his shoes in two to three weeks.

Review of Majestic Gardens

One of the social workers was very good. There were some issues getting call backs, and this was a big point for me. The nurses were adequate. The cafeteria was depressing.

Review of Majestic Gardens

The nurses are pleasant and attentive. They are pretty good. The aides are pretty good. They are making improvements there, and it is clean. The meals are pretty good. They cut up my loved one's meat in the dining area for her. They contacted me about her losing weight and a change to her diet. I think they could do better. It would help to keep track of her belongings. There have been some items missing.

Review of Majestic Gardens

My loved one was in a lot of pain and the doctor would not give her anything but Tylenol for the pain. She was not getting the attention she needed.

Review of Majestic Gardens

I did not like how it went.

Review of Majestic Gardens

My loved one and I like one of the nurses. My loved one tells the staff what she needs, but they do not check on her for eight hours at a time. The food is horrible, and they do not fix it so she can eat it.

Review of Majestic Gardens

I am able to visit my loved one once a week, and every time I go up there, nothing seems to be clean, including his room and him. I have also had trouble handling his funds with the office in order to pay his bills.

Review of Majestic Gardens

They're the greatest! They've done a marvelous job. They are taking good care of my loved one and the other patients too! The social worker and the woman at the front are real nice. They are very friendly - all of them! Sometimes I ask for things late at night and they are really nice. They take care of patients around the clock. They are very wonderful and very clean! They have 3 or 4 custodial workers on the floor at a time, and it is very beautiful! I've gone to the dining room many times, it's very nice and clean and everyone seems very nice. They also bring food into the room.

Review of Majestic Gardens

My loved one likes the staff. The staff is very efficient. The accommodations are very clean. They really work with her in occupational and physical therapy. The food is getting much better. It's a great place for her to be. The nurse I met was very efficient. When I am there, everyone is efficient and doing their job. There are two exceptional people. There was a mix-up with my loved one going to Majestic Gardens, and she went somewhere else. These two people worked effortlessly to get her to Majestic Gardens. They really worked. T The meals have been very good. I would recommend the facility 100%. They keep me very informed.

Review of Majestic Gardens

The facility seems pretty nice and clean. They keep him looking good and keep things pretty clean. My loved one isn't getting a bath, and he's not walking. It seems like the nurses are nice. It seems like the aides are nice, too. They keep me informed.

Review of Majestic Gardens

Everybody's friendly and helpful there. The social worker is awesome. She's very helpful. The staff are very friendly. The meals are great. They're well-balanced. You can actually identify all of the food. The staff are in touch with me a lot.

Review of Majestic Gardens

So far, so good. It was a little messy though.

Review of Majestic Gardens

I like the staff members. My loved one likes them, as well. One especially is taking care of the business well. She has time to talk with me, and she does not rush me. It is wonderful, really. They are very friendly. They got the cleanliness decent. The meals are wonderful, and my loved one eats all of his food. The staff do call me about everything.

Review of Majestic Gardens

My loved one says the therapy is pretty good. The staff pretty much keeps me informed. They have improved letting me know what's going on with him. One of the CNAs goes above and beyond. It's very clean. I've never seen a mess. He doesn't like the food too much. He says they don't cook enough different things. They don't season well.

Review of Majestic Gardens

Quality has improved since the last management. I like the cleanliness of the building. I'm sure they're doing the best they can with patient care. I think the therapists have done a pretty good job. The CNAs do a pretty good job. One employee is really good at letting me know what they are going to do. My loved one seems to enjoy the meals.

Review of Majestic Gardens

If you have a problem, they address it right away. They do pretty well. Everybody seems happy to be there. Some of the nurses are okay, and some aren't. The aides do a great job. They do a great job at keeping me informed!

Review of Majestic Gardens

The staff is fabulous. They are awesome. When I need things or follow-up for meds, I have to keep following up with administration. I have to keep coming back to get answers. That is my only real concern. My mom is always clean. She is happy and content. The follow-up needs to be more precise and clear. I have to keep coming back again and again. If there is a problem, they should let me know about that. The staff is really, really great with my mom. Her room is awesome, and rarely is anything on her floor. In the rest of the facility, there are spills on the floor quite a bit. The staff always call me. The nurse is good. The facility is great upstairs. Other staff, like therapy and her dietitian, are not as good at following up. That is frustrating. That is my main issue.

Review of Majestic Gardens

I like the nurses. It's very clean. The food is pretty good.

Review of Majestic Gardens

I think it needs to be better. I feel like they should be closer to the patients and to the patients' families so they can get to know them more. They also need to let families know more about how the person is doing. They should make sure that the patients are kept clean. The clothes should be clean. They seem shorthanded. The meals need a lot of improvement. They should have a better variety of food, not just sandwiches for dinner.

Review of Majestic Gardens

It is clean. They do call me if anything happens to my mother. The time is an hour to an hour and a half to call me after an incident. To me, they do not have enough employees to be dedicated to the residents. They should have more staff on each shift. They could do better on choices for their patients. They do call me.

Review of Majestic Gardens

Every time I go in there, if I say anything, the staff are right on it. Everything is pretty clean. I have to go in there and ask them things. They should let me know what I need and what I need to know, and more about my loved one's activities and what's going on with her. There's a problem with not getting her up and moving. They haven't taken her to the doctor once. I am very concerned because of her condition. They say she can't do therapy because she's lying down, but there should be some kind they could be doing.

Review of Majestic Gardens

I am trying to get my loved one home now because of how they are treating her. They treat her different than the rest. She cannot respond if she is in the back. They do not clean her hands. She is losing weight. She has problems with being fed. When I leave a message, they do not call me back. They get mad when I ask them things. They roll their eyes.

Review of Majestic Gardens

I feel like it is not accommodating my loved one's needs. He is not eating, and they are not helping him to eat. He eats when I am there, and I feed him, and they are not helping him to eat. I got calls from staff, and they said they would call me back at a certain time of the day. They called, and I was not able to connect. I have heard several bad remarks. They know I am unhappy with what is happening with my loved one's care and am taking necessary steps to help. He has lost weight.

I would recommend Majestic Gardens to a friend.

I was there before and it's so nice and pleasant. Everyone has a nice attitude and personality, and when I call the nurses they come. The staff is busy but attentive.

They made us feel warm and welcome, we have no complaints.

My loved one is enjoying his stay. The rehab is working for him and the therapists are teaching him how to do his exercises. He's said he likes the food. They do a good job of telling me what is going on with him.

My dad seems to be happy there at the facility. The staff has been very friendly. The cleanliness of the facility has improved in the time he's been there, hats off to them for that.

I'd recommend this place. I believe they are doing the best they can to deal with my loved one.

I would recommend this rehab, but they need more workers. They are understaffed.

The nurses do good with giving my loved one her medication on time. They keep the facility and her room clean. The staff tries to take things in their own hands, and they just give you the runaround. One of the ladies is never friendly. But overall I'd recommend this rehab.

The nurses are very friendly. I would like to see my mom do some more exercises, but the therapists are doing good. The rehab made sure to check in with me and keep me updated. My father used to stay there and they have improved a whole lot on the cleanliness since he was there. My mom will eat just about anything that they give her.

The front desk staff is friendly, but sometimes they're not there, and when they're not there you can't even get in. Sometimes when I come to visit, my loved one's hair isn't combed. The bathroom is not always clean but the room is clean and they change her sheets. They bring the correct meals according to her diet and the food looks tasty. They will call if there is any emergency or change in medication.

Most times my loved one is doing good. They are making improvements on keeping the facility clean. He complains all the time about the meals, but when I tried them I didn't see anything wrong with them.

They have poor communication skills. I sat there for three hours waiting to be cleaned up, and I ended up doing it myself because they took so long. The social worker and admission staff were awesome though. The place usually smelled good.

From the Office

At Majestic Gardens we are passionate about providing the highest quality nursing and rehabilitative care available. Our rehab specialists and nursing staff employ state-of-the-art medical equipment and cutting-edge therapies in order to provide the best possible care to our patients 7 days a week. We have Smart TVs and weekly live entertainment for our guest's enjoyment. Every resident is given a thorough evaluation when they move in, and an individualized care plan is crafted just for them. To complement our medical services, we offer comfortable, well-appointed private and semi-private rooms, delicious and nutritious meals and snacks, and a fun and engaging program or recreational and social activities.