Independence Village of Avon Lake - Avon Lake, OH

Room Type Monthly Range* (USD)
Studio

$ X,XXX

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1 Bedroom

$ X,XXX - X,XXX

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2 Bedrooms

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  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call
  • Homecare Onsite
  • Dentist Available

Customer Reviews

Facility was very clean with a lot of amenities and support options from an a la carte menu. This is definitely at the top of the list.

Remarkable and Caring!!

From the first time I walked into Independence Village at Avon Lake I was not just impressed, but inspired!!! I was not expecting people to walk up to me and tell me how “living here has changed their lives” or to have a resident tell me “don’t waste a lot of time looking at the hundreds of places in the area... “I’ve seen them all and there is no place like this!” Completely unsolicited! Residents just seemed to love sharing how they feel about and their experiences at Independence Village at Avon Lake!! And now that my brother has been living and thriving and enjoying making new friends and having so many new experiences, I recently witnessed him doing the very same thing.... walking up to someone new and chatting, chatting, chatting!!!

There is something very special here!! The Staff are so professional, bright and always willing to listen, smile, and share a kind word or a little joke! From the Housekeeping Staff to the Front Desk Receptionists, they are remarkable!! Multi-tasking is brought to a new level with these folks!! And yet, they never seen under-pressure or rushed... they treat everyone with a smile, a kind word and a real answer!! An emergency??? They are on it!!!! No worries!!

The Activities are spectacular! So much variety! Learn something new with The Great Courses or TED Talks!! Movies outside in the courtyard during summer to bring your grandchildren to and enjoy a warm evening and popcorn together! And the best live music I’ve ever listened to and a lot of it!!!

The food??? SPECTACULAR! CareGivers are incredible if needed for long periods or for just a short time.... they are there with expertise and compassion and a friendly smile!!

I can easily go on and on about a Independence Village of Avon Lake, but the bottom line for me is... I have truly seen changes in my brother since he moved in that constantly amaze and inspire me!! I now understand what that dear resident meant when he said to me six months ago that “this place has changed my life!” WOW!!

I am so grateful to Independence Village of Avon Lake, to its Residents, it’s Staff and it’s Families!!! This is a Community of Kindness and Miracles, of Healing and of Joy! And I am so glad that my brother is living his life in new ways each day because of each one of you!

[Name removed] and [name removed] were wonderful and gave us a great tour. It was clean and the residents were very pleasant and appeared well tended to. The apartments are nice and the grounds I am sure are beautiful in the summer.
Pro’s:
Friendliness of staff
Cleanliness
Many scheduled activities
30 day orientation for the resident
Con’s:
Expensive for us as my dad needs higher level of care
Location from the rest of the family

I really liked the facility and the apartment was great. I liked all the extra care my aunts would get in Independent Living.

Excellent care

My father lived in the Memory Care facility for almost a year. The staff did a great job tending to his needs, which could be difficult because of his condition. His room was straightened every day as well as his bathroom wiped down. They accommodated his food requests as best they could and made sure he got his eggs every morning and ice cream every day and fed him when necessary. The staff kept in contact with us about any changes of behavior they noticed and all medical concerns. He was kept clean and often I would find the staff sitting and talking with him which he thoroughly enjoyed. All concerns we addressed were promptly handled. My father passed away there and the staff once again amazed me with their compassion.

Poor Management

Manager does very little to solve problems and has her favorites. I have seen and heard conflicts and little or nothing is done. Your manager seems not to have the experience or dedication to improve working conditions or moral. In my opinion a management change is needed.

Erin Kessler

Local Representative

Hello Claude,
Thank you for taking the time to leave a review. The leaders in our company exist to support their teams in both morale and development. We build teams of hardworking individuals who appreciate and embrace feedback. We would like an opportunity to hear more of your specific concerns so that we can more adequately address them. Please let the Executive Director know that you are unhappy and would like to consult the relevant party at the home office. Thank you.

High turnover of staff and place looked dirty; ant traps all over the place; residents looked dirty. They seem to cater to Independent & Assisted residents, Memory care residents not so much.

Erin Kessler

Local Representative

Hello,

Thank you for your feedback. We take pride in supporting all of our residents, with no preferential treatment to any one group or individual. Our Executive Directors meet with each resident one on one to ensure satisfaction; they are 100% focused on resident experience. We appreciate that you care so much for our residents and hope you reach out to the community directly so we can get better from your feedback.
Thank you.

Review of Independence Village

Very helpful. Willing to get whatever you need and want. Great, friendly place to live.

Review of Independence Village

This place is my home with lots of friends. The food is great and lots of variety, at different times. We had waffles and sausage early in the morning. We have breakfast as well as lunch and dinner...table cloths and flowers just beautiful. Very fancy!

Review of Independence Village

I visited many places before I chose this facility. I'm so glad I did! It's not the building, the surroundings but it's the people who work there! They treat all residents as if that's their family member. I can't say enough about all the employees!

Review of Independence Village

Need to have more help. Too much turn over.

Erin Kessler

Local Representative

Hello Beverly,

Thank you for leaving a review. We want to make sure that you are getting the support you need. Please reach out to the Executive Director who is there to help make sure you are receiving all the services you need. Thank you.

Review of Independence Village

Staff is very friendly and helpful. It's very clean & has lots of activities very good choices for food almost like being on a cruise!

Review of Independence Village

Great staff, friendly residents, prompt services, clean+ well kept maintenance. Wonderful, food is improving, lobby + library drapes need updating. Having a "service" providing hard care has not turned out to be satisfactory. I am happy here! after 7 1/2 years.

Review of Independence Village

A good place to live. Right size, very clean - no odors. Plenty of activities. Help is adequate. food is mainly good - not always edible. I call it 'home'!

Erin Kessler

Local Representative

Hello,

Thank you for taking the time to leave a review. We want your insights on how to elevate your culinary experiences. Our Executive Chef and his team welcome recommendations from residents on what they would love to see more of on the menu. Please reach out to them when they walk the dining room each night during dinner. Thank you.

Review of Independence Village of Avon Lake - Avon Lake, OH

Beautiful, comfortable.

Review of Independence Village of Avon Lake - Avon Lake, OH

Very nice – friendly, helpful staff. Clean, comfortable, decorated well. Apartment is very nice. Lots of activities.

Check them out

Great place always looking to do better for all

Excellent – food could improve.

Erin Kessler

Local Representative

Hello,

We appreciate your feedback. Our culinary team would love to hear your suggestions on how the culinary options could improve. We recommend that you reach out to the Executive Chef while he walks through the dining room each night at dinner. The menu changes daily, so there is ample opportunity to get some of your favorite dishes on there! Thank you.

Dad moved into Independence Village August, 2016 and passed in June, 2017. He enjoyed the classes, the activities and the food. We found the staff caring and considerate. Nursing was efficient and concerned.
My niece worked there several years while in high school, and she was the catalyst for dad’s being there happily.

A wonderful place to be – they are helpful, clean and concerned about everyone.
Wish they would stop firing the good people as it makes such a difference when you fine people who are such wonderful employees. Stop changing kitchen chefs, a good one should stay as well as activities director and helpers and bus driver.

Erin Kessler

Local Representative

Hello,

We are so happy that you find Independence Village to be a wonderful home. Unfortunately, in all businesses turnover can occur when an employee is not meeting the requirements of their position or deters from the culture we work so hard to promote. We promise always to select the most dedicated and loving people to exist in your home each day. Thank you.

I have lived here almost 7 years. This is a clean, safe and friendly place to live.
We are having attractive renovation at present and are looking forward to more.
There are many activities to fit everyone’s desires.
The food was slipping but has been improving.

Erin Kessler

Local Representative

Hello Jean,

Thank you for leaving us a review of your home of almost 7 years! We are pleased to hear that you find it to be safe and friendly and are excited about the renovations. We encourage all of our residents to speak with the culinary team on their thoughts of the entree options, as the menu changes every day. Please reach out to the Executive Director when you see them at dinner and let them know your thoughts so we can implement your feedback. Thank you.

I love Independence Village. I’m Concerned about a lot of “change over” in managerial. Why?
I’m very disappointed in the new brochure. If I had to choose a place to live, by just reading about it, I would not be inclined to choose Avon Lakes Independence Village. Having said that I did visit lots of places and Independence won. Also won with my family.

Erin Kessler

Local Representative

Hello Shirley,

We appreciate your feedback. Please bring any of your concerns about turnover to the Executive Director, as they will be able to talk to you about any changes. Occasionally, turnover does happen so that we can perform best as a team for our residents, their families and our community partners. Thank you.

Friendly & clean

When I toured everyone was friendly and nice, residents and staff alike. It was homey and clean.

From the greeting at the door to the nurses, aides, housekeeping, activities persons and others I always felt like a family member. People treated us like me were part of their family. It was casual and comfortable every time I visited my sister in Story Point unit for people with memory loss.

Village staff very helpful and respectful!
Meals well prepared and serving assistants neat, polite and accommodate requests in a willing manner.

My husband and I have visited over a half dozen senior homes to find the best housing for our aging parents. From the interview process on, we are so happy with Independence Village in Avon Lake, Ohio. The administration, nurses, staff and aides are the best! We always tell our friends to send their parents there too!

All staff members when I encountered were very welcoming and professional. The facility was extremely clean and nicely decorated. There was at atmosphere of energy and comfort. Residents seemed very much and home and proud to be members of the community. I only wish I could afford to live in such a great place.

Really good place!

The community was nice and we liked it. I thought that the staff were very helpful and very nice. The community looked clean and neat and kept up. They just did not provide the care that my mom needed.

Loved One is Well

My loved one is doing very well since her move to this community. It is a good place, and we are comfortable with her move to this community. The community looks good, and clean. The staff is very hard working. They are taking very good care of her. It is a community I would recommend. Everything has worked out great for us here.

Beautiful facility. Like being on a cruise ship without the water.

staff is tremendously helpful

The staff is tremendously helpful at Independence Village of Avon Lake. They go over and above what they should in dealing with the residents at this facility. They are just really good staff members. I have no complaints here.

I want my mom there for the memory care and it's still a little new and they're working the bugs out, but I really like it. I think all these places are expensive though, no matter where you go.

Friendly, social environment

We toured this community while looking into care options for a loved one. This community gave me a really good feeling. What stood out was that people seem more lively and happy, they were more content, it was just a more social environment in general. I saw the residents singing at dinner and having a good time.

Wonderful and supportive

We moved Mom into Independence Village one week ago and the facility and the staff have been over the top with support for my Mother and our family. The best decision we have ever made for Mom!! Thank you for guiding us to this wonderful facility!

Room for improvement

My loved ones have been at this community quite a while, and while they do an adequate job with the care I feel like they are just not up to par in many areas. There is a lot of room for improvement.

Erin Kessler

Local Representative

Hello,

We appreciate your review of your loved one's home. We would typically reach out to you to address your concerns directly, but can't because you didn't list your name. We would love to hear your recommendations on ways we can best support your loved one every day. Please reach out to the Executive Director so we can begin working on a solution. Thank you!

Good place for Mom

Mom has lived here several years and knows most of the staff. Her level of care has increased and she has been hospitalized several times. Sometimes they have staffing shortages with the aides and that impacts the level of services, but overall she has received good care and the meals are great! They are currently building a memory care wing and I hope she won't need it, but it's nice to know its there.

Extremely friendly staff

It was very nice but they didn't have the skilled nursing option. In terms of independent living however, they seemed very nice. We thought that the staff there was extremely friendly, it was probably the friendliest of the ones we looked at. A lot of that encouragement to take part in the extracurricular activities, the facility was very clean, it was newer and it was laid out extremely well.

Some staff problems

We liked most of the staff, we only had problems with one of the gals and unfortunately they couldnt either transfer her out of our section or they couldn't sub someone else and thats part of the reason why we left. We also had problems with management a little bit and butted heads a couple of times.

My parents needed to have 24 hour aids and management didnt like that I was bringing in an outside company but I didnt feel like they could handle my parents, they NEEDED 24 hours because theyre both fall risks and my dad couldnt leave his rehab facility until he had 24 hour aids.

They had good activities, the problem is, my parents are in their 90s and they were older than the other people so they were kind of a special case. My dad couldnt really particiapte and my mom wouldnt want to leave my dad so it was different for other people.

Erin Kessler

Local Representative

Hello Bernardette,

Thank you for your review. We are disappointed that your parents didn't experience the excellence that we aim for. We have many residents who bring in outside care companies to work with their loved ones, so this absolutely should not have been a problem. Ultimately, all we care about is that our residents are safe, happy and living their lives carefree. We wish that the Executive Director had put you in contact with someone at our Home Office to ensure that you were getting all the support your family needed. Thank you.

Top shelf. Definitely is the place fo...

Top shelf. Definitely is the place for my parents. Its only 10 min away we know the people that run it.

Already living here. Not enough super...

Already living here. Not enough supervision. Short staffed.

Erin Kessler

Local Representative

Hello,

Thank you for your review. Our main priority is to make sure that all our residents are receiving the support and care they need. Please reach out to the Executive Director at your earliest convenience to help us provide your more assistance. Thank you.

excellent. A little pricy, but worth ...

excellent. A little pricy, but worth it

Outstanding! Like being on a cruise s...

Outstanding! Like being on a cruise ship without the waves!

Very neat and clean. Residents seem ...

Very neat and clean. Residents seem very happy. Worried about level of care.

From the Community

At Independence Village of Avon Lake, we are dedicated to providing our residents with top-of-the-line care while offering every opportunity to maintain independence and privacy. Choose from our luxurious one and two bedroom apartments and numerous care services, including: Independent Living, Independent Plus and Memory Care. See for yourself what makes our residents so happy and healthy by scheduling an appointment to Independence Village of Avon Lake.