Desert Peaks Assisted Living & Memory Care - Las Cruces, NM

Room Type Monthly Range* (USD)
Semi-Private

$ X,XXX - X,XXX

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Studio

$ X,XXX

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1 Bedroom

$ X,XXX

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

Customer Reviews

really liked the facility but not location from my home.

Erika Propst

Local Representative

Thank you for coming in to visit our community! We appreciate the feedback and hope you have a wonderful day!

I toured this community

I went on o tour here and the staff was nice and helpful. They answered all of my questions. The place was clean it was a nice place. I really liked it but it was to big and there were to many people here. They served a lot of mexican food here and mom hates that type of food.It just wasn't a good fit.

Erika Propst

Local Representative

Thank you for taking the time to leave your feedback! We appreciate your comments and will use them to improve the offerings. Unfortunately, I think size is something we cannot change, but certainly understand that different environments are comfortable for different people. Thank you again and please let us know if there is anything else we can do to assist in the future!

Staff is present and really care

This facility has been more than I expected and continue to go above and beyond expectations. I like that the staff take my Grandma out and go for walks around the facility and she isn’t just confined to the memory care unit. They actually talk to her and keep her thinking and active. The staff treats her very well and they are always on hand when we need them. They also have a lot of activities like decorating the halls for the seasons, arts/crafts, and taking them on field trips to art galleries. I would highly recommend this community to other families.

Erika Propst

Local Representative

Thank you for the time you took to leave this feedback! We are thrilled with your experience and are continually working to improve. Families are a key part of making a difference in the lives of elders. Thank you!

Different Experience

First and foremost the residents were all nice and kind. A few residents companions, as they call them, were also kind and made attempts to greet and introduce themselves. My daughter and I had been speaking with the facility manager [Removed] for a few weeks about the placement of my mother into the facility. I had set up a meeting with [Removed]. When we arrived we were greeted by the receptionist who directed me towards the assistant administrator who stated that [Removed] was busy talking calls in her office. I was caught off guard because our initial walk through was scheduled to be [Removed]. In any case the assistant administrator was very nice and gave me a tour of the facility which I wasn't so impressed with. There was a strong odor of feces in the hallways where the residents reside. The Wellness nurse also spoke with us for a brief period as he was assisting with residents. I can't recall his name but it's nice to see the manager gentleman hands on with the residents. I was taken by the kitchen and introduced to the cook [Removed] who was very kind and explained how the meals were prepared fresh daily. I then went to the back where I think it was called the Alzheimer's Unit, again the smell was horrible. A resident was asleep on the couch and other residents were asleep at the dinning table. As we walked through to the TV room, it was if no one had bothered to clean up after lunch. Pretty disgusting. There was food spilt all over the floor and the table had juice spilled over. Finally as we proceed back towards the Assistant Administrators office we pass [Removed]. The assistant had tried to introduce my mother and myself to her. It was a very awkward introduction. As if she was uninterested or preoccupied. Extremely rude. Needless to say we have since settling my mom into a different local assisted living community. Our search for the perfect place for mom was not an easy but I hope this review helps others to not waste their time as I did.

Erika Propst

Local Representative

Thank you for the time taken to provide your feedback Romero. We take all feedback very seriously in our efforts to always be improving. You may be pleased to know that changes addressing your concerns have been made and we are working diligently on cleanliness, resident activities, personnel and overall guest experience. In addition, we have upgraded our resident call/pendant system which allows for much better care and faster service. Thank you again for your feedback. We hope your mother is satisfied with the location you found and we hope others will stop in to see for themselves how we've improved!

Not impressed

Toured and not impressed, nothing going on for patients as far as activities, they had a board full of stuff that wasn't being done. People in wheelchairs pushing themselves after meal while staff walked by on phones, director in office on her cell phone with doors closed while the one staff member toured us but we seemed to have bothered her. Floors were dirty in dining room with dirty plates, carpet looks like it hasnt been washed. Walked by back door with 4 staff smoking by back door, whos caring for the people? "The back" was depressing which is their dementia lock up, people just sitting on couch sleeping while staff member was on phone. Only on call nurse, rooms are small and people look to busy to care for the patients. By busy I mean on phones and smoking. Move on if your looking to expensive to pay them to ignore my parents needs.

Erika Propst

Local Representative

Thank you for taking the time to visit our community and provide feedback. We are very sorry you appear to have had an experience at the community that is below our standards. Please know that we take all feedback very seriously and would like to discuss these concerns with you in person. Please call or come by to discuss with our Administrator. We strive to create an environment that is caring, fun, and of the highest quality standards for the elders, employees, and families. Please visit us again to see for yourself what changes are in place and allow us the opportunity to address your concerns individually. Thank you.

The assisted living area was very nice. The memory care was a little depressing.

Erika Propst

Local Representative

Thank you for the time to leave a comment. We are glad you found the assisted living to your satisfaction and am grateful for your feedback on the memory care. We continually strive to make it a more vibrant place for all residents and find activities that are meaningful to them as well as bring them purpose and joy. Thank you.

Severely under staffed. Unprofessional facility. From the service to the medical.. desertpeaks has no true care for residents, or its own staff.. "the boss" isnt a good "capitan" don't aboard your loved ones on a sinking ship.. of bedsores and neglect!

Erika Propst

Local Representative

Thank you for your concern and your feedback. We take every concern very seriously and have been looking into your comments. If you have specific examples or situations, please contact us directly so we may discuss and address each one specifically. Thank you.

My brother's care.

My brother is taken care of with extreme care at this community. The staff is wonderful and attends to all his needs. Meals are good and he is happy with the food. Alot of activities to keep him active. A very clean environment at all times. Highly recommended.

Erika Propst

Local Representative

Thank you for your response and the time you took to share it. We are delighted that you're pleased with our service--activities, food, and environment. We hope we can continue to make your brother happy. Thank you again!

Clean and comfortable

This place is a great value! It is very clean and comfortable. We are impressed because it seems so organized and runs like a well oiled machine. The staff is so patient and kind. We don't worry about a thing when we are not able to visit for awhile.

Erika Propst

Local Representative

Thank you! It means a lot that you are comfortable enough to know we will take care of your loved one when you are away.

if we were to put dad anywhere it would be here

We were very impressed with the cleanliness at Desert Peaks Assisted Living & Memory Care. We went on a weekend which is supposed to be the time to go when managers around around and the staff just did a beautiful job. It was so nice. In fact we went to five different places and if we were to put dad anywhere it would be here.

Erika Propst

Local Representative

Thank you for your thoughts! We are so glad the service you experienced was the same great service you'd experience when a manager is present. Come visit us again anytime!

Doing A Fantastic Job

They are doing a fantastic job at Desert Peaks Assisted Living & Memory care. Some times I come and visit unannounced and everything is so clean and functioning so smoothly. I was paying a lot more and getting a lot less at a previous facility. This place is a steal! If mom needs something they get back with her right away. I am just really impressed with everything here.

Erika Propst

Local Representative

Thank you for your kind review! We are humbled that you noticed we are affordable and provide quality care.

They Do Everything Well

They have done everything well, the communication with them has been good. The way they have treated us and especially my loved one has been above and beyond. The couple of time I have been there, the time it took to answer her or when we needed something, they were very attentive to that.

Erika Propst

Local Representative

Thank you for your kind words. We work very hard to pay attention to details that make yours and your loved ones' experiences the best it can be.

It's a beautiful place. They make you feel very welcomed.

They are great. It's a beautiful place. It's very comfortable. They make you feel very welcomed. The facility is very nice. The inside is spotless. Everyone is very friendly and welcoming. The staff is accommodating. They are always willing to help. Everything is excellent. I would recommend the Desert Peaks Assisted Living & Memory Care. It has been a really good experience. It's a really nice community.

Erika Propst

Local Representative

Thank you very much for noticing that we have a comfortable and very clean community. We are always willing to help--just let us know how we can make your experience the best it can be. Thank you again.

good overall, a few things to improve

Cottonbloom Senior Living is a nice facility with very friendly and helpful staff. There are, however, a few things they could improve.

They did not look in on my mother as much as I feel they should have. They were also supposed to help her get into bed, which they did not do very often. She also was not thrilled with the food.

Erika Propst

Local Representative

Thank you for your feedback. Although this note was left some time ago, please know that we always appreciate constructive feedback that helps us to improve. Thank you!

Cottonbloom in Las Cruces, NM - outstanding!

Outstanding facility. Cleanest one I have ever seen. My mom is in good hands at Cottonbloom's memory care wing. Staff was very helpful in getting my mother admitted. They went above and beyond the norm in helping me with all aspects of her admission to the facility. Thank you Cottonbloom staff!

Erika Propst

Local Representative

Thank you for your kind words. We strive for the highest standards in cleanliness and making your experience great.

I Would Recommend To Anybody!

I have no complaints about this community! The construction of the building is great! The halls are U-Shaped, so for the memory impaired, if they get lost or take a wrong turn, they can easily find their way to the common areas! There are also a couple enclosed courtyards so they can sit outside and enjoy the scenery and visit with other residents. The location is in the country, so it's a restful and peaceful place where they can take a nice walk. The rooms themselves are big enough for a bed, dresser, easy chair and a TV. Larger than some of the rooms at more expensive places.

Also, it is very clean. You walk in and don't get that smell you always hear about. My mom is always bathed and looks good. She's being healthy and gets up and walks around, which really gave me the peace of mind while I was dealing with my own health.

I've sat with her during meals, and the food seems to be good - she eats everything! They also have little buffets with coffee, tea and cookies.

The cost is reasonable and affordable, and most importantly, my mom is happy here! The staff is so nice, and we would recommend this place to anybody!

Erika Propst

Local Representative

Thank you for your kind words. The community is designed well and we appreciate your observations of the services you can and cannot see!

Wonderful place for mom

With our situation they were excellent. The cleanliness was good, in the beginning we had some issues but that was just my mom. The activities she didn't particiapte in because by the time she got there she was pretty bad. She passed away while she was there but at the very end I just cannot say enough good things about the staff. My brother and I visited a couple of other places but this was closer to our house so we didn't have to tracel all over town, it was also more homey, it wasn't like a sterile environment.

Erika Propst

Local Representative

Thank you for your kind words. We are glad your mother was able to have you close by in her final days. We strive to always be a comfortable place to call home--for both elders and their families.

Cotton Boom

this is a really great community. My mother really does like it there. They are very care and helpful folks.

Erika Propst

Local Representative

Thank you for your nice words!

From the Community

We are guided by goodness, loyalty, faith, and fun. Desert Peaks, located in beautiful Las Cruces, New Mexico, offers independent living, assisted living and memory care services for senior citizens. Here you have the flexibility to choose to do as you wish, and the satisfaction of knowing that help is available, if needed. We pride ourselves on giving our residents different options so they can enjoy life. In fact, we encourage you to bring items you love with you to decorate your studio or one-bedroom apartment. This way, you will feel comfortable welcoming friends and family when they visit. We provide an amenity-rich environment for the elderly. Amenities include complimentary transportation, on and off site activities and communal rooms to meet or relax. Plus, Desert Peaks offers a pet-friendly environment. We make senior living easy by doing the things that you may find the most challenging. We assist our residents in many ways from eating and bathing to medication management or dressing. For added security, an emergency call system is in each apartment. Above this, our staff of compassionate care professionals is ready to assist any time of day or night to make life as simple as possible. We specialize in Memory Care, providing exceptional support to residents living with memory loss. Families of elders with Alzheimer's or other forms of dementia will find that our approach is second to none. We take extraordinary steps to ensure that memory loss does not interfere with a loved ones quality of life. Desert Peaks is more than an assisted living facility. We offer senior care based on the needs of the individual. This includes hospice and respite care. At Desert Peaks, seniors are cared for physically, emotionally, socially and spiritually.