Aspen Creek of Sullivan - Sullivan, IL

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1 Bedroom


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Customer Reviews

Wonderful place

My mom was cared for at Aspen Creek in Sullivan. I can't say enough about the amazing care that she received. When she became ill and had to go to the hospital, when we couldn't be there, the staff went and stayed with her. They were there round the clock for her. No other place would do that for a resident. Not just that, the facility is not a facility, its a home. Its so pretty and clean, we loved it the moment we walked in the door. Staff are so great. They treated all of us like family. When mom couldn't be at home any more, this was a great place to be. We are forever grateful to them for how they cared for her and loved her.

Aspen Creek

It is a very nice place but the owner is all about the money. I was to get my Mom's room pro rated upon her death and was told she had to die before the 10th of the month to get that. That was not in our contract. She had mailed out a letter stating that years prior that I had no record of. That is not a legal binding contract. An addendum has to be made and signed by both parties and sent in to the state. I was given all kinds of stories on why I could not get money returned. Was told the money was to redo room. Put $1000 deposit down for that. Rooms are never redone when residents move out. At a time when you lose a loved one no one should have to go through this. A very fake and phoney person. So please beware.

Teresa Crawford

Local Representative

This is a very inaccurate and unfortunate review. I am the owner, and the above conversations were never had with me. Not once did this family member contact me. I had to hear about all of this via this review. Our policy on such things is that we charge a flat all-inclusive monthly rate. We do not prorate our rent and our contract clearly states that our rates are monthly, not daily. Deposits are required so that we can do repairs to the rooms when a resident moves out for any reason. Rooms are redone each time a resident moves out. Walls are repaired, the room is painted, the carpet and flooring are professionally cleaned (or replaced if needed). Our organization did not tell this family that her loved one "needed to die before the 10th of the month". Its sad that the family member did not actually call me. Before this situation arose, Aspen Creek was the next best thing to sliced bread. We cared for the resident for many years, and did many things that didn't get charged for. I don't regret that and would do it again and again for a resident. Its sad, because the person who wrote this review that says that I as the owner am a very fake and phony person doesn't know how much I do for residents when and their families when they need help, and that includes financial assistance. What happened here is a lack of communication on why we have policies and that we do follow them. This situation is one of those times the policy was adhered to. In order to be fair and consistent to every person we care for, we have to have a policy to guide us. I am sorry this situation happened. The resident that we cared for was amazing and all of us at Aspen Creek felt her loss deeply. I am grateful for the opportunity to have known her and cared for her.

Aspen Creek, My Grandmother's Home Away from Home

A Place for Mom helped our family to find the perfect home for my Grandmother who suffers from Dementia. My Grandmother was residing in an assisted living community but then suffered a stroke, which advanced her Dementia, and made it unsafe for her to return to her assisted living community. A Place for Mom told us about Memory Care Facilities, which we had never heard of before. They sent us a list of options that met our criteria. We toured several facilities, which were all wonderful, but we knew the moment we entered Aspen Creek that this was the perfect fit for my Grandmother. It is a home not just a facility that takes care of their residents. They are a 12 resident home with amazing caregivers that are loving, caring and patient with all of the residents. Upon entering Aspen Creek you feel like you are in someone's home. The family room, dining room and kitchen are all in one open space which encourages residents to spend the majority of their time out with other residents rather than secluded in their rooms. They have wonderful chefs that prepare amazing meals throughout the day with each resident being able to come and go from the kitchen when they are hungry for a meal and not shuttled to a dining hall because it is time for a meal. They keep residents interacting with one another and give them a sense of purpose throughout their day. My Grandmother enjoys cooking and being in the kitchen, which they encourage her to participate in whenever she feels up for it. They even have a cat and 2 dogs at the facility to complete the package! I feel like I am walking into my Grandmother's home each time I visit. I am so thankful that I chose to call A Place For Mom that day as without that call I would have never found Aspen Creek, my Grandmother's home away from home!

Very Happy

They keep it very nice there. My mother-in-law is adjusting there very. They stay on top of her medications and call us if there are any issues. Overall we have been very happy that we moved her there.