We are calling you now to better understand your needs.
They may not be able to handle behavioral issues, like they say they can.
Within two weeks of being there, they changed management. They knew going in that there were some issues going in, we had discussed that. They said they would be able to work with us, and after there was an incident they kept telling us they would be able to take her back, and at the last moment, they told us they cannot. They aren't trying to help us find something else either. The actual caregivers were okay, I was reasonably happy with them. Once management changed it was a different story.