The Vineyard at Fountaingrove - Santa Rosa, CA

The Vineyard at Fountaingrove - Santa Rosa, CA has yet not published prices.

Customer Reviews

Review of The Vineyard at Fountaingrove

Beautiful!

Review of The Vineyard at Fountaingrove

Great staff. Wonderful facility, clean and well-maintained. Good food.

Review of The Vineyard at Fountaingrove

I am a RN with a hospice company. The staff does a good job of caring for my PT. They're welcoming and are good to work with.

[Name removed] was a terrible person to be working with, his level of professionalism is slim to none and he got really irritated with us asking questions about how the facility was and even went as far as to ask me and my wife if we were done with the questions yet.... Not a good place right from the start and would never recommend anyone I know to this company.

Thankful

We placed our Mom here in January after the fires . They were still in emotional recovery stage but were very informative and helpful to us. I agree that paperwork is not their strong suit but the work they do with their community members is wonderful. My mom went beyond reluctantly but within weeks she was happy and adjusting. Every staff member knows her name and is respectful and loving. It is a challenging clientele since everyone has memory issues. I feel that they do a wonderful job respecting all of them and allowing them to be as independent and involved as their disease allows them to be

Very Disappointed

There is a lot of false promises at this community. From the day we moved in October 28th the heat hasn't worked and my mom stays cold. They had a fire in there before we moved in and the rugs have stains on them and there could be mold under those rugs nobody has looked into that. Everytime we request something to be fixed not one thing gets fixed. [Removed] is useless and never helps resolve things.They wait till my mom is out of pills before they tell us to reorder. They called me and told me I was late for the month of November and I had to prove to them that I had paid it. There is a community room where they watch movies and there isn't adequate seating so people have to sit in uncomfortable dining room chairs. My mom have made friend here and it's unfortunate she isn't getting the care we are paying for. I would not recommend this community. They never answer the phone when we call and the staff definitely needs more training.

Incompetence at its best

The administrators are very incompetent. They make excuses and pass the buck. They jerked me around. Not giving me paperwork in a timely manner which then took more time to get properly filled out by physician. They came to home wearing a name badge with Memory Care boldly written on it which I made her remove after arriving 25 minutes late. She forgot to bring the paperwork and I was informed I would have to go to the facility to pick it up. \In the end they jacked the price another $800 stating my mom was tier 3. The woman is ambulatory, she's not incontinent, she's coherent in the moment... she just can't remember things. Though she is a feisty one. \And, for $6500 they won't even do the residents laundry.

This one was new and we didn't see it. It looked beautiful on the outside but we didn't realize it was a memory care facility. Unfortunately we won't be seeing the inside.

Beautiful and Amazing

Fountaingrove Lodge is an amazing community. When we toured the place it was not ready for residents. The staff was very friendly and knowledgeable and answered all of our questions. We chose another community because we needed a place right away.

From the Community

At Vineyard at Fountaingrove, residents enjoy an active, engaging lifestyle that promotes wellness and independence. It is our goal to keep our residents linked to resources and opportunities that will fulfill their needs and interests in the Santa Rosa area. Residents have many opportunities to participate in a variety of life enriching activities and events designed to stimulate the mind, body and soul. From cocktail-hour gatherings where you can learn about the nuances of a good Pinot Noir, to a discussion of the latest best seller in our Life-Long Learning series, to exploring new ways to stay healthy in a fitness class...expect the unexpected.

Vineyard at Fountaingrove includes a specially designed neighborhood to serve the special needs of individuals living with Alzheimer's disease, dementia and other forms of memory loss. Every day we make it a goal to go above and beyond to enrich the lives of our residents. With our Life Enrichment program, a Montessori-inspired philosophy for care, we create a specialized, life-enriching environment that affords each individual maximum self-expression. The staff is committed to delivering a quality of care that meets the resident's physical, social, spiritual and emotional needs.

Our talented team of dedicated and caring staff are there when you need them. It can be different…let us show you how.