Summer Vista Assisted Living - Pensacola, FL has yet not published prices.
Lack of good management
If you are looking for independent living this is a good place, but assisted living has very limited help and like others have said calls go unanswered and the service is very poor. They seem more concerned with saving money then truly taking care of the residents. Medical assistance to patient ratio is poor and there is never enough staff on duty after hours. Some of the medical staff is great, but others are not and these are nurses!! Food quality is on the par with most hospital food, not an upscale assisted living facility. Many times there is only ONE person serving in the kitchen and sometimes that is the kitchen manager. Seems to be getting worse instead of better. Seriously considering moving. This is just the truth. Like others, have addressed these issues only to go unheard.
Beautifully decorated; Poorly staffed
It looks great, is clean, and is affordable. I believe the assisted living part would be a good place for independent living, but be very cautious about choosing it if you or a loved one needs assistance. It was usually difficult to find anyone to help after the office staff left at 5:00. The dining hours are limited, and the staff in the dining room is as well. The receptionists were always friendly and welcoming. The nursing office staff was adequate. We felt the management and resident assistants however were unfriendly, and uncaring. Calls for help in the room were not always answered, and when they were, the staff showed up late and sometimes acted indignant. We had enough disappointing experiences there that it prompted us to leave for fear of injury and neglect.
From the Office
Summer Vista offers our residents and their families top-of-the-line, customized, quality care.Our residents receive the best in care, safety and quality of life across the board. We strive to ensure each resident receives the care they need while enjoying their life every day in a friendly, encouraging environment.We know each day is precious to those with Alzheimer’s and other forms of dementia, and that they may, in fact, be living moment to moment. We want all of their time to be enjoyable, comfortable, and fun.We offer the best in medical care and monitoring for those who fit the parameters of the services we provide. We also take security seriously, and the round-the-clock safety of our residents is our top priority. Our high-tech systems monitor residences, common areas, and outdoor spaces to ensure safety.