The Waterford at Carpenter's Creek - Pensacola, FL

Room Type Monthly Range* (USD)


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1 Bedroom


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  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Aging in Place
  • Nurses on Staff
  • Podiatrist Available
  • Physical Therapy Available
  • Occupational Therapy Available
  • Speech Therapy Available
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call
  • Nurse on Call
  • Dentist Available

Customer Reviews

Very nice and cordial place for assisted living. Food was very good and the personnel seemed very pleasant.

Initially we really liked this place. But I spoke with the Managing Director about a medication administration question last Tuesday. She said she'd get back to me that day or the next day after she spoke to headquarters. When I didn't hear from her by Thursday, I sent a follow-up email. Still haven't heard back. The facility and amenities are nice, and the residents definitely seemed happy. But the lack of responsiveness is a problem for me.

Very Impressed! Getting on the Wait List

I have toured many communities. The Waterford at Carpenter's Creek has a very warm and friendly feeling as soon as you walk through the door. They told us that the community was remodeled last year. It is bright and clean. The residents we spoke with were happy and enjoyed living there. We also met a lot of staff on our tour and they were very nice and informative. There were activities going on and snacks being served in the big Activity Room. I also learned they had a perfect survey. That speaks volume to me. I'm in healthcare and dietary will never please everyone. I know that no place will be perfect for my mom but this community felt the closest to home for us.

The place is well kept and looked recently remodeled. However, they seemed short staffed, because I had the opportunity to speak to one of the residents, who didn't seem satisfied with the attention she needed. However, [Removed] was very professional,and even gave me some brochures of other services that could be useful to my situation.

Not Enjoying The Food

My mom is enjoying everything here except the food she says it is not good. She has settled in well and doing fine. She is going to the activities and social hours they offer. We have found it to the clean and nice community. The staff is friendly and kind very helpful.

We didn't care for this facility. We were on time for our appt but were left waiting in the lobby while lawn maintenance went back & forth (thru the actual lobby) carrying lawnmowers, weedeaters, drinking the juice & eating cookies from the lobby. Another worker watched tv & his clothes were very dirty. The person called twice for us, said she'd be right there, but never showed up. So we left. She called a little later & said she didn't know we were there waiting.


I am very disappointed with the lack of care my family member is receiving. We were promised things that they haven't done! They never have enough employees. When i'm there its usually one person assigned to the entire first floor so if you need something your going to wait a very long time!! Which means NEVER have an emergency! ! The food sometimes comes and is never correct. The bath that they give they might as well not give it because i have to redo it when i stop by , there's always still an odor!They hardly ever come in to check on my family member when im there. This place is only for people that can do EVERYTHING for themselves. If their health starts to decline which usually is what happens they will definitely be in trouble in that horrible facility!

Not a good place. Service is very bad. Place is under staffed. They promise care that is never given. They do not follow thru with what they say and it is very stressful on the people. It takes and hour or more to be served meals. Baths are not given when promised. Medicine is not given on time. These people are old and should not have to tell the staff how to do there jobs that is what they are paid for knowing how to take care of people.

The meals are very healthy!!

I am very pleased with the care that my mother has been receiving at this community. The meals are very healthy and well balanced with great proportions. The staff have also done a wonderful job at making sure she is comfortable and feels safe in her new living environment. I overall have no complaints and would highly recommend this place to anyone.

You should seriously consider this community!!

They clean the community daily and mom's apartment weekly. They do her laundry as well. The food is excellent. The staff are friendly, knowledgeable and help mom with her medication. The residents I have met were happy to live there and will tell you so. Mom is wondering why she did not move into this community sooner.

Not gonna work out!

I was able to take a tour and thought that this would not work for my loved one. My loved one needs more attention then they offer. I was really upset because the staff had me come to the tour and failed to inform me of that. The community was nice and clean though.

My Uncle Is Doing Very Well Here At This Community

My uncle is doing very well here at this community. It is a very nice and clean facility, they do a good job with the cleanliness. The staff is excellent. There are wonderful activities offered for him when he is ready to participate. He really loves the food, they serve nice meals. I know he is safe and receiving excellent care. I would highly recommend this community.

Staff was very friendly/ Did not see too many residents, possibly because it was after lunch & they were napping? They have an extremely limited area for smoking and are working towards becoming smoke free so that would not work. Also was hearing a lot of negatives (major issues with cable company, items for resident activities not being ordered correctly thus increasing down time for these activities.)

Food service not great at this time but changes are reported to be in process . Needs improvement: meals mediocre and usually not served warm, in our present experience.
Hopeful though.
Staff is generally above average!
& there is transportation.

The place is good for seniors that are very ambulatory. I feel if the person needs a little higher level of assistant which they do offer, the assistance is lacking.
My father came down with pneumonia and they seemed unaware that he was even sick. When we intervened and got him to the doctor he was immediately admitted to the hospital and he was so septic that it will be almost a month stay in the hospital.

Very friendly staff!

They're doing a great job at Pacifica Senior Living! The people here are very nice, and they seem to have everything covered. The kitchen staff in particular are very respectful, and the food is always good and on-time! I'm really enjoying not having to worry about preparing meals anymore!

Pacifica Senior Living

Local Representative

Thank you for your positive review! We are very so happy that you are enjoying your time here with us!

Utilities paid separately felt more like independent living.

We looked at this when we were touring. It was nice, but we felt it was more of an independent place, since the utilities were not included in the price. You had to pay for your own, the water and the electric are not included. I didn't want to have to worry about those bills too.

Pacifica Senior Living

Local Representative

Thank you for your review. We are sorry that our community does not meet your needs. We value our residents and families and appreciating you sharing your comments. We hope that you find the community that best fits your mother’s needs and that you are happy in the community you choose. We thank you for your consideration.

Love it

Love it

Pacifica Senior Living

Local Representative

Thank you for your review. We are so happy to see that you love it! We do too!

Love meeting Gayle. She was...

Love meeting Gayle. She was super informative & helpful. Love the facility! Location was great. Love the activity functions & transportation. Did not like that the electric was not included. With my mothers house payment so low and her low utilities, at the point they are...we would be better to keep her in her home at this point.

Pacifica Senior Living

Local Representative

Thank you for your positive review! We are very proud of our community and memory care program. We thank you for your consideration and hope that you will keep us in mind when it is time. We are very proud of our community and memory care program. We recently started a Facebook page and post weekly pictures of our residents and their interesting activities. (The link to the Facebook page is on our website). If have any question or concerns please do not hesitate to reach out.

People and residents are friendly.

The reason we choose “Pacifica senior living community” is because the people and residents are friendly. They keep the rooms clean. There is a variety of activities even though he doesn’t take advantage of them and the food is good as well.

Pacifica Senior Living

Local Representative

Thank you for your positive review! We started a Facebook page and post weekly pictures of our residents and their interesting activities. (The link to the Facebook page is on our website). If you want to see the activities they are engaging in it is a great way to stay involved. We are here to make sure that you and your families are happy. Please feel free to reach out at any time to share your thoughts.

From the Community

Delight in convenient services and ample sunshine at The Waterford at Carpenter’s Creek, our senior living community in the beautiful Gulf Coast city of Pensacola. Our caring and professional staff provides a helping hand for residents who may appreciate assistance with the activities of daily living, from housekeeping and laundry to medication management. For the benefit of our Independent Living and Assisted Living residents, we offer an array of thoughtful amenities, including a beautifully landscaped courtyard and surroundings where residents are welcome to walk and enjoy the pleasant year-round weather.