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Customer Reviews

Beware of Amica,

It's very frustrating. The elevators are not working properly, and haven't been for years. Residents wait a long time for the elevator, and this has reduced/modified the activities being offered, as it is impossible for those that want to participate, to get down to the activity on time.

Due to the ongoing elevator outtages, even meal times have been adjusted because the residents experience delays in getting on the elevator and can't get to the dining room to eat at regular meal times.

The staff has to climb stairs to deliver meals, and this has lead to poor morale amongst the employees.

Communication has been very opaque, and residents believe that they are not being told the whole story. Clear written communication would be welcome by the residents.

In addition, the van that takes residents for outside trips has been out of service, once again meaning that outside activities were reduced, but in some cases taxis were offered.

In short, for a high end retirement home, the services offered should be available on more than a sporadic basis.

Kaylea Botting

Local Representative

Hello Wayne,

Thank you for taking the time to post this review. We understand and appreciate that this has been very frustrating for team members, family members and residents alike. Our general manager and regional team have discussed your very valid concerns.

Unfortunately the issues we have had with the elevators at London are similar to those problems that have been experienced at other retirement communities and apartment buildings across the province, recently prompting the introduction of a private members bill, the Reliable Elevators Act, to protect residents and other consumers. There is normally only one vendor to repair and replace parts who we are at the mercy of – the issue at London has been caused from a need to replace the entire motor. Our community has worked very hard in ensuring continuous service during the recent interruption, but the repairs are necessary to keep them functioning. We have a scheduled maintenance plan in place, and we ensure parts are ordered well in advance, however sometimes things go wrong and further delay normal operation as has been the case here. We appreciate your input that transparent communication would help alleviate frustration – we believe we have conveyed all of the information we have but will continue to seek further input from our residents and team members around how we can communicate better.

The bus breakdown has unfortunately coincided with the elevator issues. A brand new bus has already been scheduled to be ordered.

Again, thank you for taking the time to share your feedback. You are welcome to speak with our General Manager Sandra Taggart at any time by phoning [removed].

The Amica Team

Nice place overall

Amica at London is a nice place, overall. It is clean, well kept, and the staff are all very friendly, and they do a good job with the food. My one suggestion for improvement would be to offer 3 meals a day. They provide a full lunch and dinner, but only a continental breakfast, and my loved one usually just opts to have a bowl of cereal in his room.


[Removed] staff are treated terrible but for the residence is a place of paradise! i would never place my mother in a home where staff are unhappy and poorly treated i could not imagine how the residents are treated behind closed doors!

My mothers experience in respite care

The facility is beautiful and the staff are very friendly. My mother came to this facility for respite care. Unfortunately, the room was very small and the bed was not a proper bed for someone requiring respite care. For the price that we were charged, which is 1 1/2 times any of the other facilities, you would think that a proper suite would have been provided with a comfortable bed for a person to recuperate.


Excellent for mom

Amica an excellent move

The process from showing to signing up and moving in to Aimca was very smooth for mom.

Staff are very friendly and helpful and all the residents we meet are very happy and welcomed mom into the group.

By all accounts, mom feels this has even an excellent move.

Best experience

Suzy and Sandra made the whole experience of moving my recently widowed mom from Oakville to London so easy.
This community is amazing! From the very structured process to ease mom in, to the fabulous meals and amazing care post hospital there is no place that I believe comes close.

Review of Amica at London - London, ON

The appointment was set up by Suzy [Removed] and was conducted through the GM Sandra [Removed]. Sandra knew the property and many of the residence at the property and demonstrated this through the way she engaged with people on our tour. We also liked the fact we first sat down with her to discuss our Mothers needs and character before going out to see the facility and learn about the community. AMICA seems to know how to cater to those who are outside the London area. Based on Sandras answers to our questions - they showed a can do attitude and if there was a challenge they seemed to be prepared to figure out a way to find a solution. This was very reassuring for us considering we are not from Canada or live-in the London area. The facility is very beautiful and reminded us of a hotel like atmosphere. Their amenities and services are very top-shelf. And the community seemed to be suited to this type of environment.PROS - beautiful outdoor scenery surrounding the property (with the exception of the road [Removed] Rd) which is a busy road so any units facing this will be exposed to this traffic....but to be honest this is a minor inconvenience to those residing in the units - amenities were aesthetically beautiful and truly designed around their Wellness them (however this obviously contributes to the higher maintenance and cost of the units most likely - and the overall monthly occupancy costs) - the staff we did meet seemed very professional and quite diverse. - the can do attitude and willingness to cater to everyones unique needs CONS - the hotel like atmosphere may be suitable for those visiting but does give a residence potentially of feeling of home. We did not notice as much of the individual flare within the public space of the community. We found that things were polished on the outside - nevertheless inside a persons own unit they could potentially do what they want - We noticed that the community who resided in this space was quite diverse in that you had a 13 female widows 3b 13 male widows 3b 13 married retired couples. Plus there was a sprinkling of convalescing patients - people recovering from surgery and are now outpatients. This mix creates a broader range of services and needs which may dilute or conflict with the ability to truly cater to those who are widowers and may impact how people commune or interact with one another - the amenities and costs are suitable for those who have recently retired and are very active - and potentially have more retirement savings at their disposal. - The assisted living floor of the place felt too clinical and separated residences from the other part of the community. The existence of this allows AMICA to continually treat a person within their facility if their health deteriorates. However it also acts as clinical wing for their other convalescing services. And it seems according to Sandra that some folks seem not wanting to stay on this floor which could be attributed to the fact that they want to continue to participate in the greater community....but the greater community is not designed to support those who require assisted living under the AMICA structure in London

From the Community

City Info

London is a city in southwestern Ontario with a population of just under 400,000. It sits just north of Lake Erie and the U.S. border. In 2010, London became Canada's first city to join the World Health Organization's Global Network for Age-Friendly Cities and Communities that promotes initiatives for seniors to lead healthy and active lifestyles.

- Walkability score: This area receives a walk score of about 48. Many errands and outings require a personal vehicle or public transportation.

- Average age: The average age of Londoners is 40.5.

- Senior housing facilities: There are 36 senior housing facilities in London, and 21 in surrounding areas, offering varying levels of care.

- Weather: Residents of London can enjoy four distinct seasons. Winters are characterized by several months of snow, beginning as early as November, and average temperatures of -6°C (about 21°F), though it is very common for temperatures to drop even lower. Springs are often rainy with temperatures up to 10°C (50°F), and summers are sunny and warm with average temperatures ranging from 20°C (68°F) to over 30°C (86°F). Fall temperatures drop to around 10°C (50°F).

- Veteran's facilities: St. Joseph's Health Care offers comprehensive programming and care for veterans, including physical support, psychological support and dementia care. The organization also hosts a Veterans Arts program at the Parkwood Institute, which offers arts and crafts activities as well as music therapy. Additionally, the Veterans Affairs Canada (VAC) organization has an office located in London.

Health and Safety

London has a very well-organized health system and an average crime rate for a city of its size.

- Hospitals: There are a number of healthcare facilities across the city including St. Joseph's Hospital, the University Hospital at Western Ontario, Victoria Hospital and South Street Hospital.

- Crime rate: Though the crime rate has risen by 2.9 percent in recent years, London still remains a relatively safe city to live in compared to large urban centers.

Sports and Leisure

In its efforts to encourage its senior residents to lead healthy and active lifestyles, London offers an array of organized sport and leisure opportunities.

- Golf courses: London has a number of golf clubs, including the Highland Country Club and Hickory Ridge Golf and Country Club.The city offers a Municipal Golf membership that gives members access to five separate courses around London. Membership options include regular and unlimited, and seniors receive a discount on the cost.

- Tennis: Tennis courts are available throughout the city at public parks like Ambleside Park and A.L. Furanna Park, as well as at athletic clubs and private members clubs.

- Fitness centers: The Chelsey Park Health Club offers physical activities for seniors, many of which include water therapy activities. London is also home to the Huff N' Puff Senior Fitness Association, one of the largest fitness associations in Canada.

- Community centers: The Kiwanis Seniors' Community Centre offers specialized programming, including fitness classes for people with osteoporosis, yoga, shuffleboard and wellness seminars, and is wheelchair-accessible. The Hamilton Road Seniors' Centre and Community Centre offers multi-level fitness programming such as Tai Chi for arthritis, Keep Fit for Bones and garden club. Additional community outreach programs are located in various neighborhoods throughout the city.


Largely due to its involvement in the Global Network for Age-Friendly Cities and Communities, London offers an extensive array of transportation options for seniors.

- Buses: The London Transit Commission offers a bus service throughout the city, with decreased fares for seniors. In addition to regular services, the LTC's Cherryhill Community bus service provides transportation for seniors to and from locations such as seniors residences, medical facilities and shopping centers in specialized low-floor, accessible vehicles. Trip planning and travel training information sessions are available to help familiarize seniors residents with the transit system and inform them of information specific to accessible vehicles and their routes. The LTC also runs workshop and medical shuttles that circulate between certain facilities, pick up passengers and drop them off at their destinations, and a Paratransit door-to-door shared ride service for passengers requiring a lift-equipped vehicle.

- Taxis: Options for taxis include London Yellow Taxi, Green Taxi and U-Need-A-Cab London taxi service.

- Ride shares: Regional Rideshare offers a carpooling service throughout London and surrounding areas in southwestern Ontario. Uber is another popular choice for transportation around the city.

Religious Facilities

London has a wide variety of religious facilities that cater to a number of different belief systems.

- Nearby religious facilities: The city is home to churches serving different Christian denominations, Jewish synagogues, Hindu and Buddhist temples and Islamic mosques. Religious centers and foundation groups are also prevalent across the city.

Shopping and Entertainment

London has a vast selection of entertainment and cultural activities for its residents to enjoy.

- Nearby shopping: CF Masonville Place has a host of popular retailers, as does Cherryhill Village Mall and the centrally located Citi Plaza.

- Grocery stores: A Mark's No Frills is located within walking distance, as well as a Shoppers' Drug Mart.

- Restaurants: Many casual dining restaurants, cafes and pubs are available in the surrounding area. Some popular options include Ben Thahn, Blue Duby North, the Black Pearl Pub and Easy Riser Cafe.

- Movie Theaters: SilverCity London Cinemas is located nearby and shows popular new releases, or seniors can visit the Cineplex Odeon Westmount VIP theater for a relaxing experience with the option to order food and beverages in their seats. For a more unique experience, the Hyland Cinema, located in a historic venue just a short drive away, screens independent art-house films.

- Libraries: The Masonville and Sherwood branches of the London Public Library are conveniently located.

- Salons: There are a number of hair and beauty salons in the neighborhood, many of which offer special discount prices for senior's services.

- Attractions: Some popular destinations include the Museum of Ontario Archaeology, London Farmers' Market and Museum London, which offers free walking tours for seniors every Saturday morning. For those who enjoy the outdoors, Victoria Park is home to beautiful gardens and walking paths, and Grand Bend, one of Ontario's most popular beaches, provides opportunities for fishing, sailing and boating.