Luther Oaks, a Lutheran Life Community - Bloomington, IL has yet not published prices.
My first impression of the facility was five-star worthy however I witnessed an incident in the memory unit that made me shake my head in disbelief.
One of the staff members was dealing with an agitated resident and called out for back-up at least five times and not one of the group of 3 or 4 staff members standing around talking went on to help out.
That's not even the worst of it.
A family member who was visiting one of the residents ended up running out of her loved ones room to assist the staff member!
Is that how little they care about a resident who is agitated and in need of help?
The staff in the memory unit at Luther Oaks should be ashamed of themselves.
I toured this community to help my friends. The staff answered all of my questions. It was very high end here and nice. It was clean. There were different levels of care and they would have to evaluate my friends to see what level they were. This just wasn’t a good fit for them. This was the Cadillac of Communities but you had to pay for that Cadillac.