HarborChase of Vero Beach - Vero Beach, FL

Room Type Monthly Range* (USD)
Semi-Private

$ X,XXX

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Studio

$ X,XXX - X,XXX

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1 Bedroom

$ X,XXX - X,XXX

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* Published prices are provided by the providers themselves, not by reviewers. Actual quotes may differ from what is presented based on timing and services required.

Customer Reviews

This place here is very prejudice toward minorities, the staff is wonderful but the management that's in the corporate offices are very very rude and disrespectful to they staff, I've witnessed it.

My mom loved this place. It's the right place for her.

Billy Brandes

Local Representative

Thank you so much for your five-star review! We’re very glad that you and your family chose HarborChase for your mom. We look forward to continuing to impress your mom and family with unsurpassed hospitality and a wide variety of services and options for her to enjoy. We look forward to serving your family in the years to come!

Seems to be housing more residents than staff

I toured here when looking for a place for my Step-Mom. It’s definitely an older facility and there are more residents than staff. But, they seem to be keeping the residents very active. They were cooking things in the kitchen when I went for the tour and the smell was permeating the entire building. The lady that showed me around was quite pushy. She kept calling even after I told her we decided not to go with them. From what I remember seeing, they had jigsaw puzzles and a few other activities they were able to provide to the residents. There were a lot of corners and hallways, being that it was older, but it was clean. I really appreciated that they spent a lot of time with me and told me everything I needed to know. I think bringing your family member here would be fine, you’d at least get your money’s worth.

Billy Brandes

Local Representative

Thank you very much for taking the time to rate us. We appreciate all of the kind words and compliments about our community and we’re glad that you had a good tour. We are also happy that you had an opportunity to see the residents enjoying the wealth of activities available every day through our Life Enrichment Program. We’re pleased that you noticed the wonderful value our residents and their family members receive. Every day, our residents enjoy innovative health services, delicious dining options, housekeeping services and much, much more. Although it doesn’t appear that you ultimately chose HarborChase for your Step-Mom, we hope you’ll keep us in mind if we may be of service to you in the future. Thanks again for taking the time to review us!

Harbor Chase Came to Our Rescue

My mother needed assistance physically & with issues related to dementia. Harbor Chase helped out when the family needed to make a decision quickly for my mother's care.

Billy Brandes

Local Representative

Thank you very much for your review and excellent rating. We appreciate the kind words about our compassionate staff and associates. Every day, we are focused on providing our residents and their family members with the very best in senior living. They are always willing to work on issues with family members to make sure that our residents receive the care and services they need. Again, we appreciate you taking the time to rate us. Please let us know if we can be of service to you in the future.

Not the Best Choice

This is an attractive facility, but my experience with Harbor Chase was marginal. The food was not very good, and they frequently did not have items that were supposed to be on the menu. Resident activities (unimaginative to begin with) were frequently canceled or changed at the last minute. I often had to clean my mother's apartment because housekeeping was inadequate. Maintenance was poor; my mother went for days without air conditioning on several occasions. The rent was raised substantially just a few months after moving in. My mother complained that at times they failed to order her medication in a timely manner, and she went for days without one or more of her medications. I had considerable difficulty with accounting failing to credit payments that had been made. There were some good staff members, and some positive experiences, but overall, I think this is a substandard and over-priced facility by community standards. My mother eventually moved out when issues were not addressed and services continued to deteriorate.

Billy Brandes

Local Representative

Thank you for taking the time to rate us. Although we certainly appreciate the kind words about our hardworking associates, we are sorry you did not have an overall good experience with HarborChase. Our associates strive to provide enticing dining options and a wide range of activities and events through our Life Enrichment program. They truly try to make sure that there is something for everyone to enjoy. As always, resident feedback and suggestions are always welcome. We appreciate your frustrations and concerns and we thank you for bringing them to our attention. Thanks again for your review and for taking the time to share your concerns.

Stay Away

My friend's mother in law was there, it was horrible! Huge bed sores, found her laying on the floor, took pictures & talking to attorney. & $6000 monthly

Billy Brandes

Local Representative

Thank you for taking the time to share your concerns with us. We're sorry to hear that your friend’s mother-in-law did not have a good experience at HarborChase. As always, the health and safety of our residents is of paramount importance to us at HarborChase and we can assure you that we have strict and rigorous safety and health standards in place. Thank you again for your comments.

Beautiful, but expensive. Too many fees. Rooms upstairs so long way to walk for my father.

Billy Brandes

Local Representative

Thank you very much for taking the time to rate us. We’re glad you visited HarborChase with your father and we sincerely appreciate the five-star review and the kind words about our beautiful community. One of the features we’re proud of at HarborChase is the wonderful value our residents and their family members receive. Every day, our residents enjoy innovative health services, delicious dining options, housekeeping services and much, much more. Again, we thank you for your five-star review. We hope you’ll consider coming by for another visit. We’d love another opportunity to get to know you and your father!

Adjusting Still, but Overall a Good Community

It has been an adjustment process for my father with his move to this community. Overall I'am satisfied with his move to this community. They are providing him with good care. The staff is good, they have been kind, and friendly. The only issue he has had is that they are having problems installing a phone in his room. Also there is concern with the help cord, and responding time from the staff. There are activities offered for the residents when they are ready to participate. The meals are okay, but they do take a while to serve the residents. Overall I do feel he is safe, and in good hands at this community. It is a community I would recommend

Billy Brandes

Local Representative

Thank you so much for taking the time to rate us. We’re very happy that you chose HarborChase for your father. We very much appreciate the compliments about our friendly and helpful associates, our dining services and the wealth of activities available daily through our Life Enrichment Program. We also appreciate you sharing your concerns. We always appreciate feedback because it allows us to continuously work on and improve our services. Again, we sincerely thank you for your review. We look forward to serving you and your family for many years to come!

Need more help!

Initially it was rough acclimating some due to the staff and some due to my parents. However, the staff has been super friendly and helpful. The food is a little bland, but I guess that it what they have to have. The community is nice and clean. The only thing I would say is that they are understaffed.

Billy Brandes

Local Representative

Thank you so much for taking the time to rate us. We’re happy that you and your family chose HarborChase for your parents. We appreciate the kind words about our community and our friendly and helpful associates. Every day, they are steadfastly dedicated to providing the very best in senior living for our residents and their loved ones. We also thank you for sharing your concerns. We will be sure to take them into consideration. Again, we thank you for your review and look forward to serving you and your parents for years to come.

AWFUL!!!

Have friends who's Mom is here, (92 yrs old), terrible treatment!!!!!!!!!!! She's fallen out of bed several times, and has numerous open sores. Can't move her because no other facility will take her with open wounds. Awful, state shoud check this out!

Billy Brandes

Local Representative

Thank you for taking the time to rate us. We appreciate your concerns and are sorry to hear that you do not have a favorable view of HarborChase. As for your specific concern, as always, the health and wellness of our residents is of paramount importance to us and we can assure you that we have strict health and safety measures in place. Again, we thank you for your thoughts and appreciate you taking the time to share your concerns.

Feels Like Home!!

All of the staff were super attentive with my father. The communication towards the family and my loved one was outstanding. I would highly recommend the community it was always well maintained and odorless. We were able to get my father in a room on the first floor which worked out perfectly. There are activities that are offered for the people that reside here.

Billy Brandes

Local Representative

Thank you so much for taking the time to rate us. We’re very happy that you chose HarborChase for your father and we’re thrilled to hear that it has been a great experience so far. We thank you for the kind words about the cleanliness of our community and the wealth of activities available every day through our Life Enrichment Program. We’re especially grateful that you singled out our dedicated staff of associates and care partners. Every day they strive to provide the very best in senior living care and services for our residents. Again, we thank you for your wonderful review and look forward to serving you and your family for many years to come.

Don't move here!

There are several good reviews here but they are older. My mother lived there for over 2 years. The care in the beginning was not the greatest. Laundry not done, linens not changed in the beginning. From early 2015 to now care went really downhill. Major cutbacks. Caregivers moved to the dining room to be servers during meals Not enough servers. Food quality very poor, residents waiting up to 45 minutes for meals when the mealtimes were only for 1 hour. Residents banging on glasses to get attention from servers that were really caregivers or care managers that were now called universal employees by the director, Sharon. Not their fault, management was trying to save money. They tried their best but management was into cost cutting. The dining room running out of items. The last straw was when the battery in my mother's door alarm went dead and no one changed it. If we were aware we would have changed it. She would wander and they needed to know when she left her room. She was found in the parking lot at 4 am by the person delivering newspapers bloodied and injured. Her last bed check had been 1 am so no one knew how long she was outside in the dark. When an email I sent to the director, the office of the CEO and the assistant director about issues there went unanswered except for Phyllis, the assistant director, sending me an email that things were better since my last visit and none of my concerns were addressed, we made arrangements for my mother to be moved. DO NOT Place your family member in this facility. Beautiful facility, bad
management, too many cutbacks, employees trying their best but spread too thin. Find another well run facility.

An unfortunate mistake

My father was here in the memory care. The caregivers did their best but there was nothing that could be done as management let them go without supplies and proper staffing. I took my dad out after several years of this.

Since I moved my mother to Harbor Cha...

Since I moved my mother to Harbor Chase, her care has been excellent and I have not had one incident of injury or falling!

A really good deal

I think it’s a really good deal. It’s a very attractive facility, very open and I like the fact that they encourage partners or roommate type situation to help keep people active and motivated. It’s a really good experience.

Beautiful

It was very beautiful! It was just the absolute best. The friendliness of everyone from the receptionist to the cleaning ladies – everyone is lovely and had smiles. They know your name. The food is fine. It was just a very wonderful community.

It has been fine, no problems so far.

It has been fine, no problems so far. They've been very accommodating. They've been really good. A place for mom has been more than helpful providing different resources to go to. We really appreciate what they've done for us. It's a real nice place. We found them to be friendly. We had a few meals they weren't the best but they aren't bad, they are pretty nutritious and they have a lot of choices. The responsiveness and communication in the billing department could use a little improvement. There are good activities. There's enough of a choice that she can do a book club instead of bingo. It takes a little while to get to her in the evening when she needs help. When we were down there and wondering what to do, and where to go A Place For Mom was a great resource.

Minimal Care

My friend used to live at HarborChase but they wouldn't take her back because she was beyond assisted living. There was no care. They didn't do anything. She was responsible for taking care of herself which she really couldn't do anymore. The only thing they did was they administered her medications. Other than that she wasn't being tended to at all.