Anyone who’s ever stood in line at the pharmacy when they were sick, late for something else, or just bored understands what motivated Zipdrug’s founder to start the prescription delivery service. And anyone who tries to make sure a parent or other loved one takes their medications as prescribed knows how helpful prescription delivery can be in making sure the doctor’s orders are followed.
To use Zipdrug’s service, customers request a pick up via the Zipdrug app at the pharmacy of their choice and provide their insurance and payment information; background-checked and HIPAA-trained delivery people then collect the order and deliver it to the customers’ home or office in roughly an hour, sometimes in as little as 15 minutes.
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Zipdrug delivers from any licensed pharmacy in its service area and applies customers’ insurance to their orders. Customers can order for other people under a single account, which is handy for adult children and caregivers who need to pick up prescriptions for a parent or client. The system is set up to handle both new prescriptions and refills, as long as the prescription information is sent directly from the physician’s office to the pharmacy.
As of this writing, Zipdrug is only available in Manhattan, and the app is only available for iOS phones and tablets. The company’s web site says it plans to expand its delivery areas soon, perhaps in early 2016. Delivery is not available between 10 p.m. and 8 a.m.
Zipdrug cannot deliver controlled prescription drugs such as amphetamine-based medications for ADD, hydrocodone and oxycodone pain relievers, and similar medications. Zipdrug does not accept paper prescriptions; the customer’s doctor must contact the pharmacy directly in order for Zipdrug to handle the delivery.
Zipdrug charges a flat $10 delivery fee for New York City customers. Copays and out-of-pocket medication costs to the customer are no different than for in-person pick-up.
Anyone who’s too sick to stand in line at the pharmacy; patients moving from hospital to rehab or home who need to keep up their medication schedule during the move; housebound adults; caregivers and family members of older adults who need prescriptions delivered quickly.