How To Write Helpful Online Reviews Of Senior Care
Have you recently gone through the process of moving a senior loved one into an assisted living community, or hiring an in-home caregiver? You probably relied on help from family and friends, and perhaps an elder care advisor, to assist you with this important decision. You also probably did a lot of research online, which included reading the online reviews for the communities or home care companies you considered. Hearing about others’ experiences, whether they were from family members, friends, professionals, or online reviewers, probably helped you feel more in control and confident about your decision. Wouldn’t you like to pay it forward and help another family going through the same thing? Go online to a site like SeniorAdvisor.com and review your care provider – here are some tips to make your review as helpful as can be.
Provide Context for Your Specific Experience
Introduce some basics about your experience so the reader of your review can determine whether or not it will be relevant to their situation. For instance, are you a family member or the person using the service? Did you move in to this community or simply tour? When did your experience happen – did you have a loved one living at this community 15 years ago? Or did he or she just move in? Have they been there for a few months?
If you feel comfortable, share in broad terms any care needs or financial restraints that may have impacted your decision. For instance, if you loved everything about a community, but you ultimately didn’t choose it because it was out of your price range, that information can help guide others as to whether or not they should consider touring.
Share the Pros and Cons
What did you like about this provider? Conversely, what did you dislike? If you find yourself at a loss for words, get started by answering these questions:
Is the facility kept clean and attractive?
- Would you feel confident that your loved one would be living in a clean, tidy, and healthy environment? Were the furnishings old or modern? Did you like the layout of the building and the individual rooms? Did you like the outdoor areas, if any? What about the location – is it easy to get to? Is it in a safe neighborhood?
Does the management and caregiving staff exhibit professionalism, medical knowledge, and kindness?
- How did you feel during your interactions with management or individual caregivers? Did you feel they listened to and wanted to address your concerns? Did they seem knowledgeable in caring for seniors, and your loved one’s needs, specifically?
Is the food good?
- Dining plays an important role in making a senior living resident’s life more enjoyable – good food and good conversation makes all of us happy. Is seating assigned or unassigned? Are there specific hours for meals or is it more of an all-day buffet? How does the community handle special dietary requests?
How is the activities program?
- Does the community provide physically, mentally, and emotionally stimulating activities for residents? Does it seem like the residents have fun participating? Are there any clubs or activities that pique your loved one’s interests in particular?
Is it a good value for the money?
- What is the billing structure? Is it all-inclusive or do certain items require additional cost? Based on your loved one’s budget, is it an affordable option?
Now, you obviously don’t need to answer every single one of these questions to write a review that someone would find helpful. These are just a few ideas to help you get started. If you aim to answer just some of these questions, you can feel good knowing that you’ve helped someone else.
Want to take a different approach? Think back to the questions you had before you first came to this community. Write your answers down – and there’s your review! Here are some other examples reviews of A Place for Mom as a whole.
Now that you know what to write about, head over to SeniorAdvisor.com and write an online review of your senior living community!