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Social Security for Norfolk Seniors

Social Security can be your lifeline when you retire providing the benefits your job once did. There are local SSA offices to help you manage your benefits. The office staff will answer your questions and help you update any necessary items. If you don’t want to go to the office, you can also contact the Social Security Administration (SSA) by calling one of the toll-free numbers or visiting their website.

Area Social Security Offices

The Norfolk Social Security Office’s address is 5850 Lake Herbert Drive, and the office is on the first floor.  The street is in between the Norfolk Technical Center and Wachovia Bank. The phone number is 1.800.772.1213.  The TTY line is 1.800.325.0778.  The office is open Monday - Friday, with hours of 9-4 on Monday, Tuesday, Thursday, and Friday. On Wednesdays, the hours are 9-12.

There are also offices in Virginia Beach, Portsmouth, Hampton, and Newport News. To find additional locations, enter a zip code into the SSA’s online office locator.  

Senior Services Programs with Social Security

The Social Security office can assist you with a variety federal programs including Social Security, Medicare, disability, and retirement.  You can go to the local office if you need assistance or have questions.  To avoid waiting, you can schedule an appointment to speak with a representative.

If you receive Social Security disability benefits and are under the age of 65, you may be eligible for SSA’s free “Ticket to Work” program, which teaches you new work-related skills while you still receive your disability pay.  Area agencies manage this program. For more details, call the Helpline at 1.866.968.7842.

If you want to hear more about Social Security benefits, you can have a speaker present to your club, senior community, or another group.  Just fill out the online form and submit a request.  You can also ask for a translator to explain benefits in any language.

Complete Items Online

You can avoid going to an SSA office by doing a variety of tasks and applications online.  Here are some items you can do on the SSA’s website:

Apply for Social Security and Medicare benefits

Download forms

Calculate future benefits with the Retirement Estimator

View your Social Security statements

Request replacement cards for Social Security and Medicare

Appeal a medical or non-medical decision

See your application or claims status

The online hours of operation are:

Monday - Friday 5 a.m. - 1 a.m. ET

Saturday 5 a.m. - 11 p.m. ET

Sunday 8 a.m. - 11:30 p.m. ET

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