This guide provides a variety of informative resources and tools to help consumers through the process of finding a funeral home and arranging for services. An overview of consumers’ rights and how the FTC Funeral Rule protects them is one of the highlights. Included are suggestions on how to manage the costs of a funeral and ways you can save money.
It is helpful to know that the Federal Trade Commission (FTC) monitors and governs the business practices of funeral service providers. Several laws outlined in the FTC Funeral Rule stipulate specific guidelines that funeral homes and similar service providers must adhere to when dealing with the public. A few highlights of the FTC Funeral Rule include:
Funeral homes must give consumers requested information about their services and costs over the telephone without requiring them to reveal personal information.
Consumers have the right to receive a detailed written statement that includes a listing of all selected funeral services before making payment.
The option to use a casket or urn from another provider other than the selected funeral home is the right of the consumer upon arranging services.
Funeral service providers must inform consumers about possible legal issues and requirements when using the services of a cemetery or crematory in writing.
Digital Memorial maintains an online network of more than 2,000 funeral service providers nationwide. Their website includes a variety of resources to help consumers manage the process of choosing a provider and making arrangements. You can use their search tool to locate providers and review service options and features. Sample providers within the Miami region include Caballero Rivero Woodlawn North and Lakeside Memorial Park.
Many consumers rely on the helpful information and reviews provided by the Better Business Bureau (BBB). An online directory of funeral homes maintained by the BBB includes a searchable listing of providers for the Miami area. You can review the ratings and check for potential complaints against a provider you may be considering.
When you start shopping and comparing prices and service options at local funeral service providers, having a checklist will simplify and streamline the process, so it is less stressful. The Federal Trade Commission (FTC) offers a variety of suggestions for ways that consumers can save on the costs associated with funeral services on their website. Check out the FTC’s “funeral costs and pricing checklist” page for helpful tips.
Once you have your checklist handy that you printed off the website of the FTC, use it to help you narrow down your choices. The items on the FTC checklist are very helpful as they let you see that you do not need to spend money on expensive funeral service features as just the basics are all that are necessary. You can still honor the memory of a loved one in a dignified manner without overspending on costly features.
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