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  • Minimum Age of Accepted Residents
  • Activities Onsite
  • Devotional Services Available
  • Indoor Common Areas
  • Meals Provided
  • Nurses on Staff
  • Podiatrist Available
  • Complimentary Transportation
  • Activities Offsite
  • Outdoor Common Areas
  • Beauty & Barber Services
  • Pets Allowed
  • No Smoking Allowed in Private Areas Indoors
  • No Smoking Allowed in Public Areas Indoors
  • Wheelchair Accessible Showers
  • Hospice Available
  • Respite Available
  • Resident Parking Available
  • Male Residents Accepted
  • Female Residents Only
  • Doctor on Call

Customer Reviews

The Heritage, Tomball, TX

The Heritage in Tomball is a nice facility and is well maintained. For the price you pay the food is horrible and keeps getting worse. They keep charging for things that are questionable. They charge a monthly fee for the emergency pendant. If a patient is self medicating they are now adding a $50 monthly fee to have medication refills delivered to the medication room to be delivered when they make their medication rounds. Mind you this is not a special trip. I feel that they are trying to nickel and dime their residents.

It's a no from me

After much deliberation I moved my mom into The Heritage Tomball. It's a pretty building with a nice interior. The ladies at the desk are always nice and helpful. I would sit with my mom many times during lunch time. Some things I saw bothered me. Some of the wait staff are really rude to the community members. I've also heard the way the nurses talk to residents, in a condescending and impatient way. She got to talking with a few other residents who now all sit together in the dining hall (it was easy for her to make friends here which is a plus). She has heard a lot of talk about the a death of a resident due to neglect from the nurses on duty. I did end up moving her to a different facility after I found that out. On top of that we left for other reasons. The water turns off or the water heater stops working and the fire alarm goes off on a weekly basis. The food is sub-par. My mom would never complain though. I've had it a handful of times.
It's basically glorified cafeteria food. And it's the same stuff rotated.
We found the Heritage to have too many changes in such a short time. Too many directors come and go. And the cost of living there for the amenities is way too high in my opinion.

Sagora Senior Living

Local Representative

Thank you for taking the time to leave a review. At The Heritage Tomball Senior Living, we strive to ensure the best quality of care and living environment for all of our residents. It deeply concerns us that this wasn’t your experience and would like the opportunity to discuss the matter further with you. Please contact our District Director of Operations, Angie Smerz, at [removed] and she will be happy to have a conversation with you.

Was impressed with the two options they had available. I will be visiting 3 other places tomorrow and they will have to top this one. Had maintenance men providing tour at first due to confusion in time of appointment. They did good and than [name removed] showed up. Who else would do that?

We will be moving my dad into this facility. In-house physical therapy and exercise classes 6 days a week made the difference. [Name removed] worked with us very closely.

Independent Living - so far so good

I recently moved a parent into a 1 bedroom apartment in the Independent Living section. So far, I've only heard a couple of minor complaints from my parent and one isn't the fault of the facility. The neighbor above makes loud pounding sounds at odd hours such as early morning. The a/c works great, but the vents are so loud that you must adjust the volume of your t.v. when the a/c comes on.

My parent commented that the food selection is adequate. I wouldn't say it's 'restaurant quality', but it's not bad, either. I have tried it.

Staff all seem very friendly and attentive.

It's not an inexpensive place, but I think the monthly cost is in line with most similar facilities.

The heritage in tomball, had many wonderful employees that have been let go by recent management. The many residents appear to disagree with the loss of very empathetic employees. I am concerned about my loved ones care.

Terrible new management, bilking seniors

This place is horrible. Don't even think about housing a family member or friend at this home. My grandmother lived at The Heritage for two and a half years and they were constantly changing their story about what her rates for the next year would be. They didn't care at all about her financial situation and quoted her different rates than what they quoted other people.

After multiple tries our family was unable to negotiate with Heritage to reach a compromise over the price tag. Instead they raised the rate even higher than they said they would. They couldn't even explain or justify the rate increase, using an incorrect points system that was unintelligible. An extra $200-$400/month is a lot of money. They should know that most elderly people are on a fixed income. They are literally just trying to bleed elderly people dry. Heritage (and their new director [name removed]) should be ashamed of themselves.

Very nice facility. The 1 bedroom apartment was a little on the small side, and although there is no "door" to the bedroom, there is a wall separating the living area from the bedroom. Nice big bathroom with huge walk in shower. Great activities and the menu looks varied, with lots of options. Will visit again to let my mom have a tour.

Too far

Location is perfect, clean, common areas are nicely decorated. Toured 1 available room, well lit,paint color was a little yellow. Appliances were dated but appeared okay. The one available room is upstairs, I would prefer downstairs. It had a homey feel and was not so upscale that my parents would feel out of place. I really liked that the assisted living and memory care were connected to independent living.[Removed] was very helpful and not pushy. This facility is overpriced for the shape of the facilities. It definitely needs to be updated.

Staff is accommodating and they have a lot of activities

I am very pleased with this facility thus far. They staff is very accommodating and they treat my Mother-In-Law very nicely. For activities the offer things like church services, bingo, card games, and painting lessons. The facility itself is well decorated and they even decorate the hallways. They have a large community room and a large room to watch TV in. I would definitely recommend this facility to other families.

Everyone is friendly

Everything here is going well for my loved one. It is a beautiful place and everything is nice and clean, smells good, everything is nicely arranged, and the people are friendly. The staff is definitely welcoming and knowledgeable. There is a woman there, [Removed], who is amazing. She runs herself all over the place making sure she is meeting people, giving those tours, and showing them around. They also provide activities like crafts, bingo, movies, and little church services. Also, from what I’ve seen the food looks appetizing. I recommend this location to others.

Not A Good Experience With The CEO

We had to move my mother to an another community, because she needed more care. This is a nice community with good people. The only issue I had was with the CEO. He does not care out the seniors in his community. They have a good staff, but the CEO was not a good experience.

Clean Property!!

I have no complaints about the tour I had at this community for my mother. The staff where on time to our appointment and made sure to answer any questions we had for them in detail. I thought they did a good job maintaining the building and all of the bedrooms as well as common areas where kept clean. It was just not the right fit for my mom in the end decision.

warm atmosphere, looks like it will meet Mom's needw....but somewhat labyrinthine....lots of hallways twists and turns

Mom's Care and Comfort

This is a good community with great care. The staff are outstanding and caring to the residents. We like knowing that the community is clean and maintained. The menu is appealing with a nice variety. We like that they have personal services for her. The offer activies for her to participate. We would recommend this community for the good care and value that is offered for other families and their loved ones.

Just ok but my mother in law liked it. Hoping to get the price down. Not sure about activities or amount of care she would get. I will check next week.

Tour for care

I toured this community for the care for my mom. The staff were nice and answered the questions we had on the care that is given here. The community was nice and they offered a nice list of activies for the residents. The menu seemed appealing. We would recommend that other families tour this community for the care of a loved one.

Tired appearance

In my opinion, this community isn't the way it used to be. The floors didn't look fresh and it needed a new coat of paint. There were some areas you could tell they were trying to remodel. The whole community looked tired and worn down. They didn't seem prepared for me. I made an appointment and it appeared the person I scheduled with didn't inform the rest of the staff.

Good Experience, Tour was Nice

I had a very good tour of this community. The community looked very nice, everything was well maintained. The staff was nice, and polite. It was a good experience overall.

The facility was great!

My husband was at The Heritage for a respite stay and it was a pretty good experience. The place was clean, the food was great, and they had a lot of activities. The only thing that was not the best was the nursing care, they could get a C-. I do not want to say anything negative, but because I am a nurse myself, I feel like they could have done a better job. Everyone was very friendly.

Tour for care

This was a nice tour. The dining room was very nice. The menu seemed very nice. We would have liked this community and for the activities, she would have been offered here would have been helpful. Families should tour this care for the needs of a loved one

Too many people and too big

We toured this community when we were searching for a place for my grandmother. It seemed like a nice place and was very clean.The staff was friendly as well. It was just too big with too many people.

Outstanding in everyway

I like this community for the care for my mom. The staff are very nice and attentive and caring to her needs. She does the all the activities. She likes bingo. and music. I really like the price and it is very affordable for the good care. She is happy and I like knowing she is in great care. I recommend other families for the excellent care and value for a family member.

My tour!!

We wanted to have mom live at this community, however it was a little out of her price range. The food is chef prepared meals and it reminds me of hotel food. They have different dining options. The community is beautiful and it is kept clean. The staff I met were nice.

Not the right fit for us.

The Heritage had more of a hospital setting and didn't feel like home. The staff were very friendly and knowledgeable. They were able to address all of my concerns. The Heritage was just not the right fit for my husband.

Overall Pleased

My loved one is doing well here at this community. I'am pleased with the care they are providing him with. The community is well maintained, they do a very good job with the cleanliness. They have a very good staff here. Overall I know he is safe and good hands. I would recommend this community.

My mom truly feels independent here. she can walk to a grocery to buy food and snacks. Activities are good for her and she is much happier
Highly recommend facility


Very friendly staff and helpful. All questions asked were promptly answered. Facility is in great location and has all services needed by Seniors. My Mom is happy here.

Mom Is Doing Well

My mother is doing very well at this community and we are very pleased. This is a really nice community everything looks great and very clean. I really enjoy the staff they have been very helpful and kind. There is great activities for the residents and the food is pretty nice. It has been a pleasant experience and I would recommend this community.

Very satisfied

We're very pleased with how things turned out with The Heritage. We've got no complaints, it is a very nice place. The people are friendly and caring, and the place is clean and well kept.

It was overwhelming for Mom initially as there was so many things going on, but gradually she warmed up to the new surroundings and people and seems to be happy as of now.

Not Moving Anymore

I am loving my move into The Heritage everything has been wonderful for me here so far. The place is spotless and very well kept and maintained. The staff here is wonderful and amazing with all the help they have been giving me sometimes I feel like I am asking to for too much be they reassure me that they are here to help me and that really gives me a peace of mind living here that I am safe and very well taken care of. The food is great and I have dinner with some friends sometimes. This has been a great move for me and I am not moving anymore this is my new home. I love it!

Going pretty good

Things are going pretty good. She is getting settled in. She is not really happy with them, but I think it is just here disease making her think that way. It's hard to tell, but so far we don't have any complaints.

5 stars

Very happy

We are happy with them so far.

We are happy with them so far.

Person set up to give tour not available and no contact made that she wouldn't be there. Person giving tour was very nice but not knowable on layouts. Place seem sad. Nurses nor other members smile or seemed to enjoy their job.first impressions last.

We are very happy with them.

They have been fine. She is happy and well entertained. I spoke to her today, and she said she has no complaints. If you didn't feel the earth move you should have. It's the first time I've heard that. We are very happy with them. I give them a five on everything.

Nice facility, but didn't see any of the tenants socializing outside of their rooms.

She likes it there, she likes the people.

It's a little pricey. There are a lot of added charges, medication charges, laundry charges, that kind of thing. The care has been very good. She likes it there, she likes the people. They haven't really gone anywhere that she wants to go yet, but they have activities onsite that she likes. She likes the food, and the choices, and she has a little kitchenette if she doesn't want to go down from time to time.

I would rate it very highly, an overall five.

I toured this facility recently. I liked it, it's very nice. A co-worker recommended this to me, on top of my original referral, and I think it will be the place we choose. I would rate it very highly, an overall five.

No resemblance to the nursing homes of yesteryear.

Overall this place was very nice, with no resemblance to the nursing homes of yesteryear. It was very clean, with no foul smells. The staff was very attentive and spoke freely to all. This was the first community we visited and we weren't really ready for the price. I saw great interaction between the staff and the residents when it came to care. I didn't see any activities going on at the time of my visit. I did get to see the calendar of scheduled activities with a full array of events and activities, there was something for everyone. Painting classes were offered as well to inspire creativity and a calming effect.

They have been very nice and accomodating.

It was not a good experience.

We weren't here very long, and I would not put her here long term. There are security issues. People can come and go anytime, especially through the back door. There is nobody at the back desk after 8:00 officially, but there isn't anyone there after 7:00 from what I have seen. People also come and go in and out of the resident's rooms, which is unnerving. They have a new director and they need to work on a lot of things. I was disappointed I couldn't get anyone to talk with me to address the issues, and concerns. It was not a good experience. They mixed up rooms for services like showers. The nurse that was overseeing everything was excellent, but she had a lot on her plate, and they couldn't keep things straight. The people were nice but they were very unorganized.

SMOKING OK, cell [removed]. One STUDIO coming available $2550, unit 3. private bath, sitting area with TV one room. Bigger than the other studios. Assisted living with reminders, select an apartment, base rate, then assessment to determine the level of care. Studio apartment $2550, semi private $1530 sleeping in same room. plus reminder services $400 per month. no semi private available. now would go on a waitlist. similar to hospital room room with curtain down the room.

Independant living - house keeping, activity director, with home health care OK. $2940.

RN will to an assessment to determine the level of care. level 2 care. salon, community $2250 one time fee, community fee. month to month, 30 day notice. one year lock in, cost of living increase in January, 1-5% annually.

1 bedroom $2900 independent living.

Old, old, old. Staff was very nice but the facility needs updating. Not the place for us.

Location was very large but building too old.

Review of The Heritage Alzheimer's / Memory Care in Tomball, TX

Long, confusing hallways with an institutional feel. Pricing seemed high for the place. Limited outdoor areas. Pictures from website are from independent living not assisted living side. Misleading

They really are doing a pretty good job.

They really are doing a pretty good job. The staff is really friendly. They have a lot of activities, but they seem to be more female oriented. They have started a veterans group and they are trying. The food gets a five, they do very good with the food. We have had a few issues and they have been very responsive. We liked the location, and I like the level of assistance, along with the activity. There were a lot of places, where people were just sitting and watching T.V. in one room all day.

lovely place. nice big room...

lovely place. nice big room with bath.friendly people look happy lots of activities veterans club

Liked it very much. In our ...

Liked it very much. In our top 3

Very friendly

The staff is very friendly and caring and they treat the residents with dignity and let them have their self-pride and self-worth. My dad says the food is pretty good. It’s a really good value. It’s so much better than the other place we were at.

Please be mindful

My frustration is that they don’t return phone calls. The food is very good. Make sure you get every promise in writing. The staff is pretty good and they are the best feature of this community.

Independent Living, but far.

Independent Living, but far.

Sliding scale diabetic

All Assisted living facilities are not created equal. Do your home work. check them out in person . ask a lot of questions. Home health services are not good for sliding scale diabetics. A full time RN is needed for accurate care in most states . Med technicians are good for most care but not Diabetics. The recommended facilities did not have the ability to care for a sliding scale diabetic. One Brookdale did (not heritage Tomball), so I moved my mothers furniture in. two days later the director called and said they wanted to split the care 2 shots of insulin by the RN and 2 by a home health care service . I said NO. they did however pay to move my furniture to another non Brookdale facility 1 hour away ,that could take care of my mothers needs. Hurray for Belmont Village west university in Houston TX .

All level of care. pet fri...

All level of care. pet friendly.

A Good Place for Mom

They treat your mother like family, and in this community the members interact with one another very well. The staff is well trained, and this keeps the protocol working properly. Tomball, TX is a very wonderful small town, that has a great many of retire people living there, and The Heritage is right in the middle with all the amenities that one would expect. I would highly recommend your love one to consider this community for their Mom.

They Do A Good Job - No Complaints

My mother-in-law has only been there roughly two months and I don't have any complaints. They seem to be really friendly and do a good job of controlling her medications and monitoring those. They seem to have a lot of activities that a lot of the poeple can do and enjoy. The food is good. I don't have any complaints.

very nice place for senior ...

very nice place for senior living but not sure about focus on dementia care

Good size, smells/looks clean, people...

Good size, smells/looks clean, people professional, location good, transition available. Rates reasonable. Best so far.

The director called and invited us to...

The director called and invited us to tour. Very informative and seems to care about patient and family first over business.

Traffic to and from was too much. Th...

Traffic to and from was too much. The Director was very nice and informative. Seemed empty, not depressing but lonely. Didn't love it

Nice facility. One story. Room availa...

Nice facility. One story. Room available very near dining room. Drawback to room was there is no door separating the bedroom and the living area, and no window in the living area. 3 full meals.

Facility being updated. Do not lock d...

Facility being updated. Do not lock doors. Assists with feeding and prepares special foods such as soft or puree.

We had visited this one prior to the ...

We had visited this one prior to the tour and decided due to the fact we had the information we needed and had seen it prior to not keep the apt. The staff was very nice and has been helpful since then.

From the Community

The Heritage Tomball Senior Living is a unique retirement community with a compassionate staff and customizable care - offering independent living, assisted living as well as respite and hospice care.

For those who value their independence but seek help with some of life’s responsibilities, The Heritage Tomball Senior Living offers an independent living community that provides support without compromising freedom. Our community sustains and encourages a senior’s active lifestyle, in addition to providing companionship and social interaction.

The Heritage Tomball Senior Living also offers a helping hand to seniors who have discovered that daily assistance is necessary. Residents of our Assisted Living Community are welcomed into the companionship of neighbors and the expert care of a thoughtful and courteous professional associates.