We have not been pleased with our experience at NSRV. A new corporation was taking over when we moved our parents into the facility in March, 2018. We were promised and sold so many what seemed like wonderful services. Since then it has been one problem after another that take forever to be resolved, if ever. Our main complaint is the very poor quality of food which is a daily problem that the administration seems unable or unwilling to fix. The cook that was raved about when we agreed to move the parents there, quit right after we got there. There was a long "search" for a new cook which was a gastric nightmare Old people should NOT have to eat substandard or inedible food. It is the highlight of their day and should be a satisfying and pleasant experience. It has not been so. Now that a new cook has finally been hired, the quality of food is still, for the most part, very poor. I don't understand why this is not resolved all these months.
Wouldn’t leave my dog here
My father has been here since January. They don’t have enough help, most of the aids that they do have are very good but you watch them burn out before your eyes. They are terribly overworked. When you complain they give you bs. I have been threatened with being banned from the facility, I’ve been told they have the amount of help the state mandates. (1 aide per floor). Told if I don’t like feces all over bathroom from dads roommate, the family should get together and pay for a private room. Wouldn’t leave my dog here
Not a Memory Care facility
My father was here for 4 years and since January 2018, the care has declined immensely. The staff are superior but overworked, constantly short staff scheduling, residents that should be in skilled nursing, not personal care, that require all the attention. There is NOT memory care. No specialized programs for dementia. I am glad my father did not live long enough to see what has happened. The new owners are only concerned about making money.
A Lovely Place
So far, our experience with North Strabane has been excellent. Everything is going really well. [Removed] really worked with us, made sure she explained everything to us really well, and made the whole transition very smooth for my loved one. All in all, I think this is a lovely place, and they treat my loved one really well.
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Consulate health care is operating on a provisional licence. This means that the state has found serious uncorrected violations and care is substandard. The states banned admissions in October of 2015.
Physicians, social workers, hospitals and discharge planners should not be referring people to facilities when they are known to provide substandard care.
There are currently 10 homes on provisional licenses in Allegheny County. No matter how difficult the placement, find someplace else.
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Seemed nice overall
My loved one was here for a brief respite stay, and overall I thought they seemed like a nice place. The facility itself was well kept and clean, and the staff all seemed very friendly. However my relatives who visited during her stay said they weren't quite as diligent as they claimed to be in terms of how quickly they responded to care requests, such as bathroom help.
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