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Social Security for Durham Seniors

Social Security is an important part of retirement. It can be your livelihood as you quit the workforce.  You can find nearby Social Security offices to help you with your benefits like replacing a lost or damaged card or helping you apply for Social Security and Medicare benefits. The office staff is there to assist you and answer any questions.  You can also contact the Social Security by calling one of the toll-free numbers or going online to complete some requests.

Durham Social Security Office

The local Social Security office in Durham’s address is 3511 Shannon Road, Suite 200 which is on the second floor of the Valley View Office Building at the intersection of Shannon Road and MLK Parkway.  The main phone line is 1.888.759.3908.  The TTY line is 1.800.325.0778.  The office is open Monday - Friday, with hours of 9-4 on Monday, Tuesday, Thursday, and Friday. On Wednesdays, the hours are 9-12.

There are also offices in Raleigh, Sanford, and Henderson. To look for additional locations, add your zip code to the SSA’s online office locator.  

Social Security Services Available to Seniors

The Social Security office can assist you with several federal programs including Social Security, Medicare, retirement, and disability.  You can go to the office if you have questions about these programs or need assistance.

If you receive Social Security disability benefits and are under the age of 65, you may be eligible for the SSA’s free “Ticket to Work” program.  This program trains you new skills for enhancing your resume, and you will still receive your disability pay while you learn.  Area agencies administer this program. To find out more about this program or for information on how to apply locally, call the Helpline at 1.866.968.7842.

To learn more about Social Security benefits, you can request a speaker to present to your club, senior community, or another group.  Fill out the online form and request 30 days before your event.  You can also apply for a translator to help explain benefits in any language.

Online Services and Requests

Going to the office can take a lot of time and effort.  Luckily, there are many things you can do online, so you don’t need to trek down to the local office.  Here are some online tasks you can complete on the SSA’s website:

Apply for Social Security benefits

Print forms

Request replacement cards for both Social Security and Medicare

Find eligible Social Security programs

Approximate future benefits with the Retirement Estimator

Download and view your Social Security statements

Appeal a recent medical or non-medical decision

Review your application or claims status

You can also block online and phone access to your Social Security information if you need financial privacy, which is vital to identity theft and domestic abuse victims.  To review your Social Security benefits such as statements and retirement estimates, create a My Social Security account. With this account, you can update your contact information, change your direct deposit, get a benefit verification letter, and request tax forms (SSA-1099 or SSA-1042S).

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